Principal Product Manager - Tech, Viewer Experience, Prime Video Global App Experience

Prime Video is a first-stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices. Prime members can customize their viewing experience and find their favorite movies, series, documentaries, and live sports – including Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime Video add-on subscriptions such as Apple TV+, Max, Crunchyroll and MGM+. All customers, regardless of whether they have a Prime membership or not, can rent or buy titles via the Prime Video Store, and can enjoy even more content for free with ads.

Are you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience.

As a Prime Video technologist, you’ll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You’ll get to work on projects that are fast-paced, challenging, and varied. You’ll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people.

We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented technologists, you can decide where a career in Prime Video Tech takes you!

Help make Prime Video's content-watching experience innovative and world class! You will help ensure the experience of watching content on Prime Video is delightful and consistent across devices and content types. You will have end-to-end ownership of product, user experience, design, and technology. Prime Video's scale and selection is unprecedented, so you will get an opportunity to work on fast-paced and challenging projects where you get to define a customer experience that will be used by millions of viewers, across 100s of devices (Living Room and Mobile), in 250+ countries. You will participate in developing the strategy and vision and create a product roadmap to execute on that vision. This role is inherently cross-functional; you will work closely with science, engineering, project management, design, operations, finance, legal, business development, customer service, content acquisition, and executive teams to bring products to market. You will develop and grow product opportunities, and enhance our customer experience.

We are looking for a hands-on leader who is highly analytical, resourceful, customer focused, and team oriented. You have a consistent track record of taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment. You are comfortable presenting your point of view to influence stakeholders and senior leadership. You excel through innovation, creativity, and attention to detail. You are a collaborator who flourishes in a large organization. You have experience working directly with applied scientists and software engineers to deliver customer-facing technology products. You are technically savvy and can weigh in on the pros and cons of a technology choice while providing your opinion on trade-offs.

Key job responsibilities
- Develop a deep understanding of the Prime Video customers and the current viewer experiences. Experience running voice of the customer programs to guide product decisions.
- Develop a thorough understanding of the digital video market segments, and continually assess the competitive landscape and emerging industry trends.
- Partner with key stakeholders to define the product vision, strategy, roadmap and supporting metrics required to deliver and enhance a best in class digital video customer experience.
- Own the development of detailed product requirements documents.
- Work cross-functionally with science, engineering, design, and project management teams to deliver on the product roadmap.
- Drive projects, products, and feature launches with other teams both inside and outside of the Prime Video team including: marketing, content acquisition, legal, finance, customer service, and operations.

About the team
Prime Video's Global App Experience (GAE) organization is responsible for building simple, intuitive, fast, responsive and personalized streaming experience for Prime Video customers WW, for web, mobile and living room devices. Our goal is to make Prime Video a daily destination where customers want to come to watch their favorite content. The Viewer Experience team within GAE is responsible for the in-playback experience, spanning player controls, X-Ray, recaps, in-playback content discovery, and more.

Basic Qualifications

- 4+ years of end to end product delivery experience
- 8+ years of technical product or program management experience
- Bachelor's degree
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience leading engineering discussions around technology decisions and strategy related to a product
- Experience technical product management
- Experience working with and influencing senior level stakeholders
- Experience with AI/ML technologies

Preferred Qualifications

- Experience in project management methodologies, business analysis, or process improvement
- Master's degree in a technical field, or Master of Business Administration
- Experience with machine learning (ML) tools and methods
- Experience reviewing user research and data to build a strategic and user-friendly design
- 5+ years of planning, designing, developing and delivering consumer software experience
- Familiarity with modern GenAI or LLM tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Culver City - 179,900.00 - 243,400.00 USD annually
USA, WA, SEATTLE - 179,900.00 - 243,400.00 USD annually