Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Commvault Backup Administration
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
We are looking for a highly experienced Lead Backup Administrator with 8+ years of expertise to manage and optimize enterprise-grade backup and recovery ecosystems. This role requires certified proficiency in backup tools, strong AWS cloud expertise (certification preferred), scripting/automation capabilities, and proven experience across at least two of the three platforms: Avamar, AWS Backup, and Rubrik.

Roles & Responsibilities:
- Serve as the technical authority for all enterprise backup and recovery operations across L2/L3 support.
- Architect, design, and implement enterprise backup strategies aligned to business continuity and DR requirements.
- Lead resolution of the most complex and high-impact backup incidents and escalations.
- Drive the end-to-end design of hybrid and cloud-native backup frameworks on AWS and on-premises.
- Define and govern backup SLAs, RPOs, RTOs, retention policies, and compliance controls.
- Lead automation initiatives using Python, PowerShell, Terraform, and AWS Lambda for backup operations.
- Own technical roadmap for backup tools (Avamar, AWS Backup, Rubrik) including upgrades and lifecycle planning.
- Establish operational standards, SOPs, runbooks, and knowledge-base documentation.
- Provide technical leadership and mentoring to CL10 and CL11 administrators.
- Engage with vendors for product escalations, licensing, and feature evaluation.
- Lead DR exercises, restore SLA validation, and audit readiness activities.
- Collaborate with security, compliance, and cloud teams on data protection policies and regulatory controls.
- Evaluate emerging backup technologies and present recommendations to leadership.
Technical Skills & Tools
- Expert-level proficiency in at least 2 of: Avamar, AWS Backup, Rubrik (all 3 strongly preferred)
- AWS services: EC2, S3, Glacier, EBS snapshots, AWS Backup Vault, IAM, CloudWatch, Lambda
- Advanced scripting and automation: Python, PowerShell, Bash, Terraform, AWS CLI
- Enterprise storage platforms: NetApp, Dell EMC, Pure Storage, IBM Spectrum Protect
- Database backup expertise: Oracle RMAN, SQL Server, SAP HANA, PostgreSQL
- Security integration: encryption, immutable backups, air-gapped vaults, ransomware protection
- ITSM and monitoring: ServiceNow, Splunk, Datadog, or equivalent
Mandatory Backup Tool Requirement: Candidates must have hands-on experience in at least 2 of the following 3 backup platforms: Avamar, AWS Backup, and Rubrik.


Professional & Technical Skills:
- Must To Have Skills: Proficiency in Commvault Backup Administration.
- Experience in managing backup and recovery operations to ensure data integrity and availability.
- Strong troubleshooting skills related to backup software and associated infrastructure components.
- Ability to configure, monitor, and maintain backup policies and schedules effectively.
- Familiarity with storage systems and network protocols relevant to backup solutions.
- Capability to analyze logs and system alerts to preemptively address potential issues.

Qualifications & Requirements
- Bachelor's or Master's degree in Computer Science, Information Technology, or related field
- 8+ years of enterprise backup/recovery administration and architecture experience
- Certified in at least one backup tool: Dell EMC Avamar, Rubrik RCSA/RCSP, or AWS Backup specialist
- Hands-on expertise in at least 2 of the 3 backup platforms: Avamar, AWS Backup, Rubrik
- Strong AWS cloud background with practical experience in cloud-native backup design
- Advanced scripting and infrastructure-as-code capabilities
- Proven track record in leading DR planning, execution, and audit compliance
- Excellent communication, stakeholder management, and technical documentation skills
Preferred Qualifications & Certifications
- AWS Certified Solutions Architect – Associate or Professional (strongly preferred)
- AWS Certified SysOps Administrator
- Rubrik Certified Systems Administrator (RCSA) / Rubrik Certified Systems Professional (RCSP)
- Dell EMC Avamar Specialist Certification
- ITIL v4 Practitioner or Expert
- Certified Information Systems Security Professional (CISSP) or equivalent (a plus)
- Experience with multi-cloud backup (AWS + Azure or GCP)
Note: Candidates at Career Level 9 must hold at least one active certification in a backup administration tool (Avamar, Rubrik, or AWS Backup-related). AWS certification (Associate level or above) is strongly preferred.

Additional Information:
- The candidate should have minimum 5 years of experience in Commvault Backup Administration.
- This position is based at our BDC7A - SEZ location.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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