Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Citrix Virtual Apps and Desktop Administration
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of technical issues to support business continuity and operational excellence.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in monitoring system performance and proactively identify potential issues to prevent disruptions.
- Support junior team members by sharing knowledge and providing guidance on technical challenges.
- Participate in the development and improvement of operational processes to enhance service delivery.
- Engage in continuous learning to stay updated with evolving technologies and industry best practices.

Professional & Technical Skills:
- Monitor Citrix infrastructure and user sessions.
- Handle Citrix incidents and service requests.
- Troubleshoot basic application launch and desktop access issues.
- Manage users, applications and Delivery Groups according to established procedures.
- Perform basic Citrix policy administration.
- Check server/VDA health and capacity.
- Follow existing SOPs/runbooks for troubleshooting.
- Escalate complex issues to L2/L3 or SME teams.
- Participate in patching and maintenance activities.
- Create/update incident tickets and technical documentation.
- Follow ITIL incident, request and change-management processes.
- Work with Windows, AD, networking and application teams when required.

Additional Information:
- The candidate should have minimum 2 years of experience in Citrix Virtual Apps and Desktop Administration.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.


Professional & Technical Skills:
- Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration.
- Experience with managing and troubleshooting virtual desktop infrastructure environments.
- Strong understanding of system incident management and problem resolution techniques.
- Familiarity with creating and implementing Requests for Change and updating technical documentation.
- Ability to collaborate effectively with vendors and cross-functional teams to resolve technical issues.

Additional Information:
- The candidate should have minimum 2 years of experience in Citrix Virtual Apps and Desktop Administration.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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