Field Quality Assurance

Amazon Logistics (AMZL) Field Quality Assurance

At Amazon, our motto is “Work Hard. Have Fun. Make History.” This position offers an exciting opportunity to make history by becoming a founding member of a quality assurance team whose purpose is to solve complex challenges and to create unprecedented customer experiences daily. We’re looking for creative leaders with a passion for innovation, knack for problem solving, and a passion to create world class customer experiences that will change the face of commerce.

The Role:
The Field Quality Assurance Specialist will solve complex challenges with last mile delivery in their assigned territory, partnering with their Regional Quality Assurance manager, Operations Managers, and external property managers to ensure timely delivery of goods from our facilities to our end customers. The individual in this position will identify, design, and deliver process improvement solutions for various customer experience initiatives, designed to improve Amazon’s ability to deliver directly to customers through its network of 3rd party vendors.

By applying for the FQA role, candidates acknowledge that a mandatory evaluation is required during onboarding as a condition of employment. The evaluation is 60 minutes in duration and will assess your knowledge retention of Address Validation quality inputs using the GeoStudio tool. A minimum passing score of 90% is required. All new FQA hires must complete this evaluation within the designated onboarding period and will be allotted three (3) attempts. Failure to pass within those attempts may result in disqualification from the role and return to a previous or comparable role. By submitting an application and accepting an offer for this role, you acknowledge and accept these requirements.

Responsibilities:
• Navigate using GPS along a route of addresses provided daily; Track specific Geo Codes (include explanation of what a geo code is) for addresses using the on-road application
• Verify potential access codes and delivery instructions for assigned addresses and update records as needed using the provided application
• Interact with property managers to provide information from Amazon regarding deliveries; record any provided instructions or feedback using the provided application
• Interact with property managers as needed to address concerns with service levels being provided
• Observe deliveries in the field to identify barriers to first-time delivery success; recommend solutions and improvements to Amazon’s systems and processes
• Use the assigned tools to effectively manage time and complete daily route. Communicate with assigned dispatcher any problems or concerns on-road that are impacting completion
• Document feedback and audit results to help the AMZL team identify strengths, as well as areas of improvement/opportunities in the provided application and information packet
• Maintain a positive attitude and represent the company in a positive manner including reporting any accidents, driving violations, change in license and /or insurance requirements
• Adhere to the Vehicle Code of Conduct
• Other additional duties as assigned, based on future quality initiatives based in the field
• Proficiency in the usage of smart phone, GPS and tablet
• Use logical thinking, analytical and problem-solving skills.
• Communicate with internal and external partners
• Able to drive up to, but not limited to the full duration of your scheduled shift.

Job Requirements:
• 21+ years of age
• A valid permanent driver’s license
• Able to leverage Amazon's preferred rental car carrier
• Must be able to travel to multiple sites within 1.5-hour distance from their home station

Basic Qualifications

- 1+ years of Microsoft Office products and applications experience
- High school or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- Work 40 hours/week, and overtime as required
- Are 21 years of age or older

Preferred Qualifications

- A completed Bachelor’s degree from an accredited university
- 3+years of experience in parcel delivery environment, with local market/geographic expertise
- Evidence of ability to prioritize, manage and complete projects with tight deadlines
- Ability to adapt well to fast-paced environments with changing circumstances, direction and strategy
- Desire to thrive in a dynamic, growing environment with minimal direct supervision
- Customer service skills to effectively communicate with internal and external partners

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below, including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, additional earnings may include shift differentials and overtime pay. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at  https://hiring.amazon.com/why-amazon/benefits.

USA, NY, Hawthorne - 24.25 - 24.25 USD hourly