Business Control Manager - AI and Policy Governance and Oversight

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

Line of Business Job Description:

Business Control Managers are strategic partners responsible for driving the execution of the Business Control Program and ensuring alignment with enterprise risk management standards. They collaborate across Governance for Enforcement Action Remediation (GEAR) to identify emerging risks, strengthen controls, and promote a culture of accountability and risk awareness. Through proactive oversight, governance, and stakeholder engagement, they help ensure operational resilience, regulatory compliance, and sustainable business performance.

Responsibilities:

• Represent GEAR in enterprise AI and Copilot governance forums, councils, steering committees, and Business Controls workgroups.
• Translate enterprise AI strategy, governance standards, and risk expectations into practical requirements for GEAR stakeholders.
• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Identify, assess, and prioritize responsible AI opportunities that improve processes, reduce manual effort, strengthen controls, and deliver measurable value.
• Manage the AI opportunity pipeline from ideation and governance review through implementation, adoption, benefits measurement, and scale.
• Coordinate required risk assessments, approvals, documentation, readiness activities, and stakeholder engagement for AI-enabled solutions.
• Lead enablement through playbooks, training, AI Champion and Innovator engagement, adoption metrics, risk indicators, and executive reporting.
• Design and implement governance and oversight framework supporting adherence to Global Operations Legal Order Policy requirements.
• Lead governance routines, including agendas, materials, minutes, decision records, action tracking, and follow-up reporting.
• Define and monitor adherence measures, control performance indicators, issue themes, governance outcomes, and remediation progress.
• Support control monitoring and testing by evaluating results, identifying gaps, recommending enhancements, and tracking corrective actions and milestones.
• Identify procedural improvements, automation opportunities, thematic trends, and coaching needs across Legal Order Operations processes.
• Provide leadership reporting and partner with operations, legal, risk, compliance, audit, and control teams to drive alignment, escalation, and sustainable risk outcomes.
• Advise and challenge business leaders on control effectiveness, policy adherence, operational risk, and remediation strategies.
• Establish governance routines, management reporting, performance measures, and escalation protocols that enable informed and timely decisions.
• Identify control gaps and emerging risks, evaluate root causes and themes, and drive sustainable corrective actions and process improvements.
• Establish governance routines, management reporting, performance measures, and escalation protocols that enable informed and timely decisions.
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Ensures timely execution of QA activities including control execution, case management, and results reporting
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

Required Qualifications:

• Minimum of 5 years of experience in the Audit, Compliance, or Risk function of a large financial services company with strong track record of success and demonstrated progression in complexity of assignments or equivalent related experience within financial services
• Experience supporting AI governance and oversight activities, with a strong understanding of responsible AI principles, risk management practices, regulatory requirements, and controls related to the use of artificial intelligence technologies.
• Ability to operate effectively in ambiguity, establish strategic direction, and build a function, operating model, and/or team from the ground up
• Demonstrated success leading large-scale control, testing, risk, or operating model transformation initiatives across multiple business groups
• Strategic, logical, and creative thinker with a demonstrated ability to synthesize information to craft meaningful, crisp, tailored, and thematic messaging for the highest levels of management
• Excellent interpersonal and relationship building skills, with a strong ability to collaborate, partner, and influence
• Experience or proven ability to build and modify process design for ongoing process improvement
• Effective project manager who can lead and execute with a positive, energetic attitude
• Strong oral and written communication skills, including the ability to communicate effectively with leadership, Risk, and Audit on a regular basis in a clear and concise manner
• Highly organized and detail oriented

Skills:

• Controls Management
• Oral Communications
• Risk Management
• Stakeholder Management
• Strategy Planning and Development
• Continuous Improvement
• Drives Engagement
• Influence
• Strategic Thinking
• Talent Development
• Data and Trend Analysis
• Decision Making
• Monitoring, Surveillance, and Testing
• Problem Solving
• Quality Assurance
• Responsible AI Awareness and Enablement
• Operational Excellence

Shift:

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