Document Imaging Production Specialist II

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Document Imaging Indexing Vault Operations (DIIVO) is a dynamic organization committed to delivering accurate and efficient document handling for internal and external customers. We specialize in situations that require a high attention to detail, management of risk, and adjustments for unique products. DIIVO practices process excellence in every facet of our operation and is committed to creating a work environment that drives positive employee engagement and growth. DIIVO is committed to continuous improvement of their processes and skill development for their employees. 

The DIIVO Team is seeking an experienced and motivated individual to join our team as a Production Specialist II. Key responsibilities include assisting with document retrieval requests and performing various production and support functions. Job expectations include performing work across multiple workstreams and systems.​

​This position requires an individual who is production and quality focused and who can work in a high volume, fast-paced production environment. Position requires repetitive administrative functions related to the document retrieval process to meet deadlines and goals. The individual must be reliable, motivated, able to train across multiple workstreams, and a team player with exceptional work habits.

• Prioritizes and organizes work to increase effectiveness, efficiency, and productivity                         
• Monitors and reviews documentation requirements                               
• Executes on policies and procedures in connection with firm policies and guidelines regarding document management  

Required Qualifications:

• 2 years in operations or production environment
• Ability to bend and move about the production floor to push carts, move documents or boxes, and lift 25-30 pounds
• Role is 5 days/week in office (usually 7-3:30 shift)

Desired Qualifications:

• Ability to leverage data and reporting to manage inventory and service level agreements
• Experience with microfiche/microfilm media or hardware
• Experience with CMOD (Content Manager OnDemand), CDOL (Client Document Online), or TrustWeb applications
• Previous experience in document imaging or retention and retrieval

Skills:

• Adaptability
• Attention to Detail
• Customer and Client Focus
• Collaboration
• Organizational Effectiveness
• Prioritization
• Problem Solving
• Confronting Bias

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: