Customer Success Manager -Search & Staffing UK

Company Description

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. 

This role will be based in London.

The Customer Success Manager role is part of the LinkedIn Talent Solutions organisation. This is an important role in our Search & Staffing vertical, focusing on local relationships with our complex, Large Enterprise Staffing clients in the UK.  

Your primary objective is to be a highly trusted advisor and strategic partner to Enterprise Staffing companies, working with multiple senior stakeholders internally and externally to drive strategy around the optimisation of our products, leveraging our data, providing thought-leadership industry advice; and helping our solutions become a mission critical, irreplaceable part of our client’ sourcing process.  

Responsibilities  

• Develop optimization and retention strategies by becoming a trusted partner to our Enterprise Search & Staffing customers - maximizing the benefits of their investment; and working towards our clients’ objectives.  

• Own the value assurance journey of our staffing partners, from inception to planning, to review, to value articulation, throughout key customer moments.  

• Maintain relationships with our key client stakeholders, often Director+ level, providing industry advisory and updates on their investment and sourcing strategies.  

• Meet clients in person, and host one-to-many customer events related to product optimization, enablement at scale, and industry insights.  

• Partner closely alongside the LinkedIn sales organisation to lead post-sales implementation and project management activity, together with identifying commercial opportunities to optimise client’s investment, growth and continuity,  

• Utilise LinkedIn, client and other data to derive insights and use these to drive greater customer success with LinkedIn products.  

• Maintain a deep understanding of our solutions and provide strategic advice to customers on how to fully capitalize on their LinkedIn investment.  

• Become a thought leader within the recruitment space offering insight and perspective into industry benchmarking and market trends as well as best practices.  

Qualifications

Basic qualifications:  

• 3+ years of experience in Customer Success, Account Management, or Client Relations

• Experience in Search & Staffing, Agency Recruitment or similar hire-for-others industry experience, or working with Staffing customers.  

Preferred Qualifications:   

• Demonstrated ability to manage a select, complex portfolio of clients  

• Experience in managing senior stakeholders, consulting, presenting in board meetings, driving presentations to a C-suite audience  

• Commercial acumen and ability to articulate value delivery towards customer’s objectives  

• Strong verbal and written communication skills and technical aptitude   

• Excellent organizational, project management, and time management skills  

• Experience analysing data, trends and client information to identify product or service growth opportunities  

• Proficient in AI tools such as Microsoft Co-Pilot, Co-Work, and Claude 

• Proficient in Salesforce & Microsoft Office (Outlook, Excel, Word and Power Point)  

• Excellent interpersonal skill with ability to build authentic business relationships  

Suggested Skills:  

• Stakeholder Management   

• Account Management  

• Data Analysis  

Additional Information

Global Data Privacy Notice and Compliance Posters for Job Candidates 

Please use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants, as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: https://www.linkedin.com/legal/candidate-portal.