Business Process Analyst

The Opportunity

As a Business Process Analyst, you'll collaborate with multi-functional teams. You will optimize workflows and drive efficiencies that impact our enterprise Digital Media quote to contract operations.

What you'll Do

• Partner with Deal Desk, Pricing Strategy, Product Business Units, and teams from multiple functions to provide the processes, tools, documentation, and information Deal Desk needs to support Adobe's Enterprise business.
• Support the launch of new Go-To-Market offers, pricing programs, policies, and business changes by assessing Deal Desk impacts and coordinating operational readiness.
• Build and maintain Deal Desk process documentation, approval mentorship, playbooks, user guides, and training materials.
• Coordinate Deal Desk enablement, including training, communications, collaboration, and self-service resources.
• Serve as a point of contact for Deal Desk process and system questions related to quote-to-contract workflows.
• Investigate and manage issues in Salesforce, Microsoft Dynamics, and related systems, and coordinate with business and technical teams to resolve them.
• Identify process gaps, recurring issues, and improvement opportunities by gathering feedback from Deal Desk and analyzing operational needs.
• Translate Deal Desk needs into clear business requirements and support projects involving multiple functions that improve processes, systems, and the Deal Desk experience.

What you need to succeed

• 3+ years of experience in Deal Desk Operations, Sales Operations, Business Process Analysis, Commercial Operations, or a similar role supporting Enterprise sales operations.
• Good understanding of quote-to-contract processes and the systems, policies, approvals, and workflows that support Deal Desk.
• Experience translating business needs into clear processes, requirements, documentation, and scalable solutions.
• Strong analytical and problem-solving skills, with the ability to identify root causes, resolve issues, and drive process improvements.
• Outstanding attention to detail and a solid focus on accuracy when working with processes, pricing, approvals, systems, and documentation.
• Excellent written and verbal communication skills, with the ability to explain complex process and system changes clearly to operational teams.
• Experience with Salesforce and/or Microsoft Dynamics; experience with CRM, quoting, approval, or CPQ processes is a plus.
• Experience in crafting process documentation, playbooks, training materials, communications, and knowledge resources for operational teams.
• Ability to manage multiple priorities, work effectively across teams, and adapt to changing business needs in a fast-paced environment.

Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected].

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

 

Expected Pay Range:

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $81,500 - $162,800 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.