Operations Manager

Operations Manager:

At Accenture Bulgaria, we are looking for an experienced Operations Manager to lead a dynamic team delivering key business operations for an international client. The role combines people leadership, operational excellence, client management, data-driven decision-making, and continuous improvement.

If you are a strong people leader who enjoys improving processes, developing teams, and building trusted client relationships, this is an opportunity to make a meaningful impact in an international environment.

Key Responsibilities:

• Lead, motivate, and develop a team responsible for contract and order management, invoicing, reporting, and related operational activities.
• Ensure high-quality and timely service delivery while maintaining a strong focus on operational performance and client satisfaction.
• Monitor team performance, provide regular feedback, and support individual development through coaching and mentoring.
• Identify opportunities for process improvement, standardization, and increased operational efficiency.
• Lead operational projects and client-specific initiatives from planning through execution.
• Partner with internal teams and client stakeholders to align priorities, expectations, and business objectives.
• Analyze workload, performance data, and operational trends to support effective capacity planning and resource allocation.
• Build strong relationships with client stakeholders, understand evolving business needs, and proactively address operational challenges.
• Promote a culture of collaboration, accountability, continuous improvement, and high performance.

What We’re Looking For:

• 5+ years of experience in operations, service delivery, or a similar business environment, including proven people leadership experience.
• Demonstrated experience in team management, performance improvement, and achievement of operational targets.
• Fluency in English and German.
• Strong Microsoft Office skills, particularly Excel and PowerPoint, with the ability to analyze and present operational data.
• Experience with data analysis, reporting, and performance management.
• Project management experience, ideally involving process optimization or operational transformation.
• Strong analytical, organizational, and problem-solving skills with a data-driven mindset.
• Excellent stakeholder management and communication skills.
• Ability to adapt, prioritize, and remain resilient in a dynamic and fast-paced international environment.
• Bachelor’s degree in business administration, Operations Management, Economics, or another relevant field.

Just a part of the reason to bring your career here:

• 25 days annual holiday
• Opportunity for career progression
• Hybrid workplace
• Flexible benefit program
• Home office equipment
• Options to buy Accenture's shares
• Luxury health and dental insurance
• Food vouchers
• Multisport card
• Employee Assistance Program
• Bonuses on special occasions
• Free language courses

#LI-EU

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.