DE033445-Order to Cash Ops Analyst

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Order to Cash Ops Analyst WORK SETUP: Hybrid OVERALL PURPOSE: Deliver high-quality training to audiences using a variety of media types. Monitor the quality and effectiveness of the learning environment and outcomes, including classroom, courseware/curriculum and instructor readiness, and prepare internal faculty members to conduct session. RESPONSIBILITIES: • Train in blended learning environment including Instructor Led Training (ILT), Virtual Instructor Led Training (V-ILT), and Social Learning methods. • Mastery of course content and related courseware, certification as appropriate. • Develop content as appropriate. • Demonstrate specialist knowledge in assigned curricula areas. • Regularly provide feedback on content and recommend improvement of courseware. • Set-up and break-down classroom environment including course specified lab equipment. • Provide input during course development as Subject Matter Expert (SME). • Achieve and maintain necessary certifications. • Achieve and maintain industry certifications in area of specialty mandatory where appropriate. • Maintain expertise through field experience as needed. • Conduct assessments (e.g., Kirkpatrick Level 1 and 2) as per Service Level Agreements (SLA) and administer pre- and post-training exams/tests as required. • Act as mentor in obtaining certifications and in overall quality improvement. • May provide pre-sales guidance and support to customers and/or internal team on appropriate training content and duration for training audiences, as needed. • May promote all learning services and client's educational services. • May lead or support training on new content or product/course launch initiatives. • Support supervisor for in-depth content related questions in solution area. • Promote ways to add value and reduce costs within the team. OTHERS: Project Shift Schedule: Mid Shift Project Rest Day: Weekends Off Project/Team Location: Quezon Cyberpark Tower 3

SKILL AND QUALIFICATIONS: • At least 2 years of relevant experience • Should consider at least 1 of the following sub-processes: 1. Sales/Order Management 2. Billing 3. Collections 4. Deductions Management 5. Cash Application

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