DE032878-Inbound Sales Rep Associate

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Inbound Sales Rep Associate WORK SETUP: Return to Office RESPONSIBILITIES: • Provide resolution to the customer based on process knowledge and training provided, utilizing the company’s internal CRM/mainframe systems and customer purchase orders • Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems • Should have good command over Grammar and be able to probe well & comprehend • Should possess willingness to help the customers by taking ownership • Ability to present solutions to the customer and add value on calls • Should be able to summarize the conversation while providing the resolution • Access the company’s internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports • Maintain customer records by updating account information • Ability to think out of the box • Ability to work in a dynamic and innovative environment by contributing towards ideation for the project OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Cebu Filinvest Cyberzone Tower 1

SKILL AND QUALIFICATIONS: • Standard Voice profile • With at least 6 months of voice experience • Voice Proficiency - B2

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