DE033065-Collections Support Associate

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Collections Support Associate WORK SETUP: Hybrid OVERALL PURPOSE: Execute process Order to Cash in Collection with a focus on efficiency, first-time quality and overall continuous process improvement. RESPONSIBILITIES: • Manages and execute Order to Cash Collection process. • Support to maintain and improve service performance metrics reports including, but not limited to, collection AR to customers and maintain acceptable level of overdue invoices • Provide status of work in process, customers portfolio, assist in planning and coordinating execution of work, escalate issues in a timely and appropriate manner while pushing to identify resolutions. • Provide quality, cost effective service while looking at ways to contribute to process improvement in collections. • Ownership over the accounts receivable subledger and supporting with month-end close. • May provide ad-hoc analyses and summaries of information as requested. • Provide resolutions/assistance for email and voice channels. OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Quezon Gateway Tower 2

SKILL AND QUALIFICATIONS: • To leverage on Standard Voice Profile; no domain • With at least 6 months of work experience • Collections component to be upskilled internally or during training

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