Abuse Investigator - Scams & Fraud

About the Team

OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. We believe that achieving our goal requires real world deployment and iteratively updating based on what we learn.

The Intelligence and Investigations team supports this by identifying and investigating misuses of our products – especially new types of abuse. This enables our partner teams to develop data-backed product policies and build scaled safety mitigations. Precisely understanding abuse allows us to safely enable users to build useful things with our products.

About the Role

As an Abuse Investigator specializing in scams and fraud on the Intelligence and Investigations team, you will investigate misuse of OpenAI products that could deceive or defraud people and organizations. You will assess complex cases, distinguish harmful activity from legitimate use, and make well-supported recommendations for action. You will respond to time-sensitive issues and work with partners across the company as investigations evolve. This role calls for strong investigative judgment, technical fluency, and clear communication.

In this role, you will:

• Investigate potential scams and fraud involving OpenAI products, including complex or coordinated activity, and document clear, defensible findings.

• Assess urgent and ambiguous cases, distinguish substantiated abuse from legitimate use, and recommend proportionate responses.

• Communicate findings, uncertainty and recommendations clearly to leadership and cross-functional partners.

• Work with colleagues across the company to improve how OpenAI responds to emerging scams and fraud.

You might thrive in this role if you:

• Understand online scams and financial fraud, and can adapt as tactics and risks evolve.

• Bring strong technical and analytical skills, including experience working with complex information and learning new tools.

• Make careful judgments from incomplete or conflicting evidence and state the limits of your conclusions. Relevant language or regional expertise is a plus.

• Have at least five years investigating online scams, financial fraud, cybercrime or related forms of online abuse.

• Have at least two years of experience conducting applied abuse research or improving investigative practices.

• Write clear, well-supported reports and explain findings to technical and nontechnical audiences.

• Understand how AI products can be misused and can adapt your investigative approach as products and risks change.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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