Human Resources Business Partner

Amazon is seeking a hands-on, solution-oriented Human Resources Business Partner (HRBP) to help our store teams thrive. In this role, you will be the go-to HR partner for store leadership and Team Members — ensuring we have the right talent, strong leaders, and a culture that delivers exceptional customer and Team Member experiences every day.
You will build trusted, face-to-face relationships with leaders on the floor and serve as the client face of TMS (Team Member Services), connecting your stores with Recruiting, Team Member and Team Leader Development, Compensation, Benefits, HRIS, and Legal. You will coach leaders, guide change, and influence decisions around talent and organizational design — all while staying grounded in the realities of day-to-day store operations and maintaining compliance with corporate policies, government regulations, and statutory requirements


Key job responsibilities
Organizational Effectiveness
• Use your knowledge of the business — including P&L, store operations, and the competitive grocery/retail landscape — to shape people-focused solutions that drive real results on the floor
• Track and interpret key people metrics and trends; use practical mechanisms to stay ahead of organizational risks before they become problems
• Design and recommend organizational structures that align with business strategy, strengthen culture, and support inclusive, frontline-friendly decision-making
• Partner with leaders to build customer-centric, Team Member–focused organizations that foster agility and empower the people closest to the work
• Continuously assess organizational capability — strengths, gaps, and opportunities — with an eye toward what’s coming, not just what’s happening now
• Recommend new approaches, policies, and procedures to keep improving TMS service delivery
Leader & Leadership Team Effectiveness
• Assess both long-term and immediate leader talent needs to achieve business goals
• Develop strategies to build the leadership skills your stores need and establish inclusive talent pipelines
• Coach and advise individual leaders and leadership teams on improving management capabilities, addressing business challenges, and strengthening culture
• Challenge leaders when necessary to rethink how they work, how they make talent decisions, and where bias may be limiting outcomes
• Reinforce difficult decisions that align with organizational strategies and values
Change Management
• Use listening mechanisms to identify trends, risks, and hotspots that inform change plans and improve both customer and Team Member experience
• Drive effective change by leveraging multiple perspectives and inclusive communication strategies
• Influence and coach leaders as they help their teams navigate organizational changes
• Monitor and evaluate implemented changes to assess effectiveness and durability
Talent Planning & Workforce Strategy
• Build long-term, inclusive workforce plans aligned with business objectives; proactively identify current and anticipated workforce capability gaps and develop strategies to close them
• Coach and support leaders in executing workforce plans and making resource-allocation decisions
• Anticipate industry trends and talent needs, determining gaps in current and future capabilities
• Create talent goals and cadence with the Leadership Team, building inclusive talent mechanisms into the organization’s rhythm of business
Team Member Relations & Compliance
• Consult with and advise organizational leaders and Team Members on TM relations and related issues within assigned client groups
• Provide sound policy interpretations and practice decisions; ensure adherence to company policies and applicable federal, state, and local regulations (including FMLA, ADA, HIPAA, and Leaves of Absence)
• Provide assigned client teams and leaders with training, coaching, and guidance to maintain compliance
• Serve as a neutral, approachable TMS professional who recognizes and proactively resolves potential people and organizational issues — escalating as appropriate
Presence & Connection
• Maintain a consistent, visible presence on the store floor — spending meaningful time in departments, the break room, and alongside Team Members during their workday
• Build genuine, trust-based relationships through regular face-to-face connection with leaders and frontline Team Members alike
• Stay attuned to the daily reality of store operations so that your guidance and recommendations reflect what’s actually happening on the ground
• Be the HR partner people feel comfortable approaching in the moment — in the aisle, at the huddle, or over a cup of coffee — not just via scheduled meetings


A day in the life
This is an in-person role. You’ll be on-site in our stores four days per week, working shoulder-to-shoulder with the leaders and Team Members you support — walking the floor and being a familiar, trusted face, not working from behind a desk or screen.
This role requires balancing strategic thinking with hands-on execution. You will partner with business leaders to develop HR solutions aligned with business objectives, support organizational design initiatives, drive talent strategies, and create mechanisms to assess organizational health. You must be comfortable dealing with ambiguity while building structured approaches to drive successful and equitable outcomes.
The HRBP serves as a trusted advisor and member of the business leadership team — expected to bring perspectives on the intersections of people strategy and business performance. You will engage as a subject matter expert on TMS-related topics and model a commitment to customer service, Team Member well-being, and the values that set our organization apart.
The best HRBPs in our stores are the ones leaders and Team Members know by name — approachable in the aisle and the break room, not just in meetings. Strategy matters, but only when it’s grounded in real understanding of the people doing the work every day.

Basic Qualifications

- 3+ years of HR experience
- Experience with HR processes and systems
- Experience with analytical tools and ability to dive deep into metrics and reporting
- 4+ years of retail or operations, or 4+ years of customer-facing retail, hospitality, or grocery industry experience
- Experience supporting or leading employee-focused processes including onboarding, benefits, investigations, training or talent management
- • Willingness to work on-site four days per week, including time on the sales floor

Preferred Qualifications

- Master's degree or above in Human Resources Management, Business Administration or a related field
- Experience in e-commerce, retail or advertising, or experience communicating with a wide range of stakeholders, including colleagues and leadership
- Experience in retail, operations and/or business management
- Experience analyzing HR metrics and using data insights to drive business decisions
- Experience handling ambiguous or undefined challenges through strong problem solving abilities
- Experience hiring and developing strong talent and building a team
- Knowledge of retail food code and regulations governing grocery retail at local, state, and federal levels
- • Knowledge of HRMS/HRIS systems (e.g., Workday, Kronos) and proficiency with Microsoft Office Suite

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, MA, Boston - 67,600.00 - 118,400.00 USD annually