Senior Specialist, Account Management - Retail & Commerce

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Account Management - Retail & Commerce

About Mastercard

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.

Using secure data and networks, strong partnerships, and innovative solutions, we help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our Decency Quotient (DQ) drives our culture and guides everything we do. With operations in more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

The Retail & Commerce Partners team is one of Mastercard's fastest-growing and most strategically important business areas.

As a Senior Specialist, Account Management, you will play a key role in driving business growth by developing new opportunities, expanding the sales pipeline, and strengthening strategic partnerships. You will collaborate across multiple business functions to identify customer needs, develop tailored solutions, and support revenue growth across the market.

Key Responsibilities

• Support the development and management of the sales pipeline in collaboration with Product, Business Development, and Account Management teams.

• Develop and execute customer account strategies aligned with market and geographic objectives.

• Contribute to the achievement of sales, volume, market share, and net revenue targets.

• Develop commercial proposals and business cases for Retail & Commerce customers.

• Build, manage, and strengthen strategic customer relationships.

• Partner with customers to deliver customized solutions and consultative support.

• Analyze customer performance through profitability modeling, financial forecasting, and competitive analysis.

• Identify new business opportunities and drive sustainable growth within existing customer portfolios.

• Collaborate across functions including Account Management, Business Development, Marketing, Advertising, and Product Management.

Qualifications

• Experience executing and managing business development strategies across markets, regions, or industry verticals.

• Proven track record of achieving business development objectives and building strong customer relationships.

• Professional experience in financial services, payments, cards, or a related industry.

• Strong analytical skills, including financial modeling and business case development.

• Excellent communication, relationship management, and stakeholder engagement skills.

• Foundational understanding of sales, account management, and customer delivery disciplines.

• Ability to manage multiple priorities in a fast-paced and highly collaborative environment.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks involve an inherent risk to the organization. Therefore, every person working for, or on behalf of, Mastercard is responsible for maintaining information security and must:

• Comply with Mastercard's security policies, standards, and practices.

• Protect the confidentiality, integrity, and availability of information.

• Report any suspected information security incident, violation, or breach.

• Complete all required security and compliance training in accordance with Mastercard guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.