Asistente de IT

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Information Technology (IT)

Management Level

Associate

Job Description & Summary

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.

Those in IT support at PwC will focus on providing front-line technical assistance and troubleshooting to facilitate smooth functioning of computer systems software and hardware. Working in this area, you will be responsible for providing support to internal and external clients to address and resolve issues in a timely and efficient manner through a variety of mediums/channels. The guidance will help to resolve technical issues and maintain efficient IT operations at the L2 up to L4 support levels.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

Minimum years experience required

• Experiencia en soporte técnico, servicio al cliente, prácticas profesionales o proyectos académicos desarrollados en área de IT.

Additional application instructions

Buscamos una persona con interés en desarrollar una carrera en tecnología, con actitud de servicio, capacidad de aprendizaje y orientación al cliente. Esta posición está orientada a estudiantes universitarios de los primeros años de carrera o recién graduados de bachillerato técnico que deseen adquirir experiencia profesional en el área de IT.

• Requisitos
  • Bachillerato Técnico en Computación o estudiante universitario de primer o segundo año de Ingeniería en Sistemas, Informática o carreras relacionadas.
  • Experiencia en soporte técnico, servicio al cliente, prácticas profesionales o proyectos académicos.
  • Conocimientos básicos de Windows y Microsoft 365 (Outlook, Teams, Word y Excel).
  • Conocimientos básicos de redes y configuración de equipos.
  • Disponibilidad para brindar soporte presencial y remoto.
• Competencias
  • Orientación al servicio.
  • Comunicación efectiva.
  • Proactividad.
  • Trabajo en equipo.
  • Organización y seguimiento.
  • Aprendizaje continuo.
  • Atención al detalle.
• Lo que ofrecemos
  • Oportunidad de iniciar y desarrollar una carrera en el área de Tecnología.
  • Capacitación y aprendizaje continuo.
  • Experiencia práctica en un entorno corporativo.
  • Participación en proyectos y actividades del área de IT.
  • Acompañamiento y desarrollo profesional dentro del equipo.
• Únete a nuestro equipo y desarrolla tu potencial profesional en el mundo de la tecnología.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Technology

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Client Orientation, Detail-Oriented, Proactive Behavior

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Communication, Computer Engineering, Computer Program Installation, Computer Programming, Computer Technical Support, Digital Tooling, Emotional Regulation, Empathy, Enterprise Architecture, Incident Management and Resolution (IMR), Inclusion, Information and Communications Technology (ICT), Intellectual Curiosity, IT Infrastructure Upgrades, IT Operations, IT Operations Management, IT Project Lifecycle, IT Support, IT Troubleshooting, Object-Oriented Programming (OOP) {+ 9 more}

Desired Languages (If blank, desired languages not specified)

English

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

October 30, 2026