Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Commvault Backup Administration
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure seamless integration and support of business applications.
- Document troubleshooting steps and resolutions to build a knowledge base for future reference.
- Assist in the implementation of system updates and patches to enhance application stability.
- Monitor system performance and proactively identify potential issues before they impact business operations.

Key Responsibilities:
Backup & Recovery Operations
-Administer, configure, and maintain Veeam Backup & Replication and Commvault Complete Backup & Recovery platforms.
-Design and manage backup policies, job schedules, retention settings, and repositories for on-prem and cloud workloads.
-Monitor backup health, troubleshoot failures, and ensure timely completion of jobs.
-Perform test restores, full restores, and file-level recoveries on demand.
Datacenter & Cloud Integration
-Implement and manage backups for:
-VMware, Hyper-V, and physical machines
-Cloud workloads (AWS EC2, Azure VMs, Microsoft 365, Azure Blob, S3, etc.)
-Databases such as SQL Server, Oracle, SAP HANA, etc.
-Leverage object storage and cloud repositories for offsite/long-term retention and immutability.
-Ensure integration with cloud-native platforms for disaster recovery and long-term archiving Security & Compliance
-Implement encryption, air-gapped backups, immutability, and access control policies.
-Support audits, data retention, GDPR, HIPAA, and other regulatory requirements.
-Ensure backups comply with corporate security standards and disaster recovery policies.
Automation & Optimization
-Create automation scripts (e.g., PowerShell, Bash, or REST APIs) for backup tasks and reporting.
-Optimize storage consumption and backup windows through deduplication, compression, and tuning.
-Conduct performance tuning and capacity planning.
-Monitoring, Reporting & Documentation
-Use native monitoring tools (e.g., Veeam ONE, Commvault Command Center) to track job status, alerts, and SLA compliance.
-Produce regular reports on backup success rates, recovery points, and capacity utilization.
-Maintain detailed documentation of backup architecture, policies, and procedures.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Commvault Backup Administration.
- Experience with backup and recovery processes to ensure data integrity and availability.
- Strong problem-solving skills to diagnose and resolve complex application issues.
- Familiarity with system monitoring tools and techniques to track application health.
- Ability to work with various operating systems and understand their interaction with backup solutions.
- Effective communication skills to coordinate with technical teams and stakeholders.

Additional Information:
- The candidate should have minimum 3 years of experience in Commvault Backup Administration.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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