Senior Manager, Operations, KSBD AmazonAir

Are you a results-driven operations leader who thrives on building high-performing teams and driving continuous improvement at scale? Amazon is looking for a Senior Manager, Operations to lead a fulfillment center function, where you will own the strategy and execution that keeps our network running safely and efficiently. In this role, you will manage large teams, solve complex operational challenges, and shape the associate experience across your site. Your ability to balance strategic thinking with hands-on leadership will directly influence how we deliver for millions of customers. If you are energized by fast-paced environments and motivated by making a meaningful impact on both people and processes, this is the role for you.

Key job responsibilities
- Lead and develop a team of front-line managers and associates, providing continuous coaching, actionable feedback, and growth opportunities that raise the performance bar across your function.
- Drive operational excellence by analyzing key performance indicators, identifying trends across data sources, and translating insights into strategic actions that improve safety, quality, and productivity.
- Build scalable processes and mechanisms within your function, ensuring consistency and reliability while accounting for cross-functional impacts and network-level considerations.
- Champion a culture of safety by modeling safe behaviors, incorporating safety considerations into all operational planning, and regularly reviewing safety metrics to drive measurable improvements.
- Collaborate across site functions to align on priorities, resolve interdepartmental challenges, and implement new initiatives that improve associate experience and operational outcomes.

A day in the life
You will start your day reviewing safety and performance metrics, then connect with your leadership team during an operational stand-up to align on priorities. Throughout your shift, you will walk the floor to observe processes, coach managers in real time, and address emerging issues. You will partner with peers across functions to remove bottlenecks, participate in strategic planning sessions, and review progress on improvement initiatives. Expect to balance time between hands-on problem solving and longer-range planning that shapes how your team operates during peak and steady-state periods.

About the team
Our fulfillment center operations team is at the heart of Amazon's promise to customers. We are a group of dedicated leaders who work together to create a safe, inclusive, and engaging environment for thousands of associates while delivering operational results at remarkable scale. Our mission is to continuously improve how we operate — investing in our people, refining our processes, and adopting new technologies. We are focused on building the next generation of operations leaders and welcome those who are excited to make a lasting impact on both our teams and the customers we serve.

Basic Qualifications

- Bachelor's degree or equivalent

Preferred Qualifications

- Master's degree or above in relevant field of operations
- Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
- Experience in the areas of management and leadership development, organization development, learning and development, group facilitation, training and training design, or equivalent business experience
- - Interest in long-term career development through assignments in multiple FCs across the nation
- - Track record of effectively leading an operation comprising both salaried and hourly staff of at least 100
- - Demonstrated ability to successfully develop others into higher levels of leadership in an organization

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, SanBernardino - 135,000.00 - 182,700.00 USD annually