Sr. Retail Operations Process Manager

o Provides Retail Operations support enterprise-wide.
o Communicates, represents, and upholds the WFM core values and business philosophy to Team Members and vendor / supply partners.
o Provides the strategic insight into team decisions.
o Leads in the design, creation, and execution of new processes to ensure better labor utilization and enhanced shrink control.
o Monitors the SOP implementation and ongoing operations, identifying patterns, trends, and opportunities for improvement.
o Analyzes recurrent and systemic issues, performing root cause analyses and driving sustainable resolution strategies.
o Addresses and resolves the issues raised by the Team Members and local / regional operations stakeholders.
o Monitors the functional activity, processes, and outcomes, recommending areas for continuous improvement.


Key job responsibilities
- Regularly interacts with colleagues and third-party representatives up to the senior leadership level.
- Provides the process and policy advice to Team Members and vendors / suppliers.
- Conveys and/or consults on issues of moderate to significant complexity.
- Provides guidance to the less experienced Team Members.
- Consults with and advises the senior-level stakeholders and leaders, internally and externally.

Basic Qualifications

- Knowledge of Microsoft Office products and applications at an advanced level
- Strong understanding of the core retail functions, including strategy, financial planning, assortment planning, promotional planning, and pricing.
- Strong understanding of supplier, distributor, and Logistics processes and key performance indicators.
- Strong financial and analytical skills.
- Strong understanding of the WFM customer trends, buying behavior, and the evolving competitive landscape.
- Expert understanding of the standard project management methodologies and requirements.
- Expert ability to plan, estimate, organize, and monitor projects.
- Advanced ability to oversee and advise on project management issues and assist with overcoming barriers.
- Expert ability to keep multiple projects on track financially, creatively, and in accordance with the stakeholder’s deadlines.
- Leverages vendor, supplier, customer, market, and industry understanding to drive Retail Operations-related decisions and recommendations.
- Demonstrates exceptional knowledge of the WFM product mix, supply base, and retail operations.
- BA/BS degree and 6-8 years’ relevant experience OR equivalent combination of education and relevant experience

Preferred Qualifications

- MBA, or Master's degree

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, AUSTIN - 101,700.00 - 137,300.00 USD annually