Program Manager, Operations and Catalog, Zappos FBA

We're seeking a detail-oriented Program Manager to optimize Zappos operational efficiency and catalog management within Amazon Marketplace. This role focuses on day-to-day marketplace operations, catalog excellence, and cross-functional collaboration to ensure seamless fulfillment and listing quality.

Key job responsibilities
As the primary owner of Zappos's seller account, you will be responsible for maintaining optimal account health and resolving any emerging issues. You'll oversee daily marketplace operations, implementing and refining processes to improve fulfillment efficiency and inventory management. A critical aspect of your role will be developing and maintaining comprehensive standard operating procedures for the marketplace operations team. When operational challenges arise, you'll lead troubleshooting efforts and work to implement sustainable solutions.

You will serve as the guardian of Zappos's product catalog on Amazon Marketplace, ensuring the highest standards of quality and accuracy across all listings. This includes establishing and enforcing catalog management best practices, driving continuous improvements in product data quality, and maintaining consistent content standards. You'll actively monitor and swiftly resolve catalog-related issues, including image quality concerns and product information accuracy. Your attention to detail will be crucial in maintaining the premium presentation of Zappos's products on Amazon's marketplace.

Success in this role requires strong partnership with multiple teams across the organization. You'll work closely with fulfillment and inventory teams to implement process improvements and resolve operational challenges. Regular collaboration with content and merchandising teams will ensure catalog accuracy and consistency. You'll partner with technical teams to identify and implement automation opportunities that streamline operational processes. Additionally, you'll maintain productive relationships with Amazon teams, coordinating on operational initiatives and ensuring smooth communication regarding catalog updates and system changes.

Basic Qualifications

- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices
- Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 81,600.00 - 142,800.00 USD annually