Operations Engineer

Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Unified Communication and Collaboration Implementation
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
Ensures reliability, availability, and operational excellence of enterprise Messaging & Collaboration platforms. Partners with Engineering, Security, Networking, and Service Management teams minimize disruptions, automate operational tasks, improve platform health, and continuously enhance the end-user experience across Microsoft 365 environments.

Roles & Responsibilities:
-Maintain high availability proactive health checks & incident support
-Operate Exchange Online, Hybrid, Teams, Teams Rooms & OneDrive
-Configure monitoring, tune alerts, build dashboards, reduce alert fatigue
-PowerShell, Power Automate, Graph API — eliminate toil & streamline ops
-ITIL processes, runbooks, CAB participation & disaster recovery support
-Cross-functional teamwork incident comms, mentoring & post-incident reviews


Professional & Technical Skills:
Exchange Online, Exchange On-Prem/Hybrid, Teams, Teams Rooms, OneDrive
Entra ID, Active Directory, Azure AD Connect, Conditional Access, MFA, SSO
PowerShell, Power Automate, Power BI, Graph API, Dashboards
Windows Server, DNS, DHCP, PKI, TCP/IP, Authentication Protocols
SLO/SLI monitoring, RCA, capacity planning, performance tuning, resilience
ITIL v4 — Incident, Problem, Change & Knowledge Management

Additional Information:
QUALIFICATIONS
8–12+ years in Messaging & Collaboration / M365 operations
Hands-on with Exchange Online, Teams & M365 services
Hybrid Microsoft environments & identity services
Strong PowerShell scripting & enterprise support experience
Bachelor's in CS, IT, Engineering, or related field
PREFERRED CERTIFICATIONS
M365 Enterprise Administrator Expert
Messaging Administrator Associate
Azure Admin Associate, Identity & Access Admin Associate
Power Platform certifications, ITIL Foundation v4
AIOps & Microsoft 365 Copilot for assisted operations
Predictive monitoring & self-healing automation
Teams Premium & intelligent meeting experiences
Cloud-native observability
Digital Employee Experience (DEX) & XLA-driven ops
KEY KPIs
Service availability, SLO achievement, MTTD & MTTR
Incident recurrence reduction & automation hours saved
Alert accuracy, change success rate, toil reduction
CSAT / Experience Level Agreements (XLAs)
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.