Director, Client Consulting

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Overview:

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results.
 

The incumbent will be part of VCA geographic team cluster of Indonesia, Philippines, Vietnam, Myanmar and Cambodia (IPVMC) markets, and will report to the Head of VCA Vietnam.
 

The team is involved in a comprehensive range of consulting services and solutions to our clients, that address unique challenges in areas such as strategic growth, profitability, risk management, digital strategy, and data-driven portfolio management decisions.
 

If you like to use a fact-based, data-driven solutions to solve for business problems that deliver value and enable Vietnam clients to win more business, you should apply.
 

What a Director does at Visa:

As a VCA Director in Vietnam, you will be leading VCA engagements in the market. In this role, you are expected to:

• Use Visa and external data to analyze client needs and identify opportunities for consulting assignments with Visa’s key clients.
• Develop project pitches and secure new Consulting assignments with clients, as well as re-engagements opportunities via a consultative sales approach.
• Deliver Consulting projects. Resolve complex strategic problems. Synthesize and manage complex project structures when required. Manage, facilitate, and implement consulting services and meet client's business targets (assignment objectives, project scope, budget, paperwork, external consultants' supervision and project delivery).
• Cultivate relationship with Visa’s clients and partners - Issuers, Acquirers, and Merchants & Fintech firms, by being strategically focused, optimize client performance and implement recommendations in customer life cycle management, new product development and launches.
• Work cross-functionally with other Visa teams to bring a holistic solution to our clients leveraging Visa’s rich value-added services (VAS) from functions such as Marketing, Products, Risk and Merchant Solutions teams.
• Develop propositions by closely working with Client Relationship Managers, promoting the solutions with external clients and, executing and delivering the consulting engagement to clients.
• nable growth and improve profitability across our clients’ payment business through portfolio management and segment expansion.
• Deliver consulting revenue stream via the use of Visa Consulting and Analytics service lines and practice area.
• Support the IPVMC VCA team in managing strategy, reporting and operations.

Why this is important to Visa:

As a payment consulting arm of Visa, VCA is growing a team of highly specialize experts that can provide best in class payment expertise to the client. We want to bring this expertise closer to our clients by having the Consulting Director in-market in Vietnam. We are a global organization leveraging global expertise and best practice with local knowledge and understanding of our client partners. This enables us to deepen our partnership with our clients and bring value to their business.

Qualifications

What you will need:

• We are looking to hire candidates that have already accumulated a variety of experience, you will be curious about the payments industry, results-driven and client-centric. As a candidate you should have:
• MBA or equivalent education, certifications and/or business background
• •12+ years of solid experience gained within the financial services practice of a top-tier consulting firm.
• •A combination of regional and global experience strongly desired. In-market experience and/or knowledge of local language and culture as well as regulation and industry trends
• •Understanding of card issuers’ P&L and cardholder life cycle
• •Knowledge of emerging trends in the local payment landscape including Fintech
• •Storyboarding and data storytelling including strong Excel and PowerPoint skills
• •Understanding of statistical analysis, machine learning, modeling, scoring schemes, etc.
• •Strong organizational and business planning skills
• •Willingness to travel 30% within Vietnam.

What will also help:

• Deep experience in consulting, corporate strategy, or business management
• Demonstrated ability to manage complex projects with excellent project management skills
• Superior analytical and problem-solving skills, logical thinker with demonstrated intellectual and analytical rigor
• Strong internal team and external client stakeholder management with a collaborative, diplomatic, and flexible style; able to work effectively in a matrixed organization
• Excellent presentation skills, including strong oral and written capabilities
• Self-motivated, results-oriented individual with the ability to progress multiple priorities concurrently
• Experience in and passion for the power of analytics to inform and drive strategy and tactics, and proven ability to generate insights from data, make actionable recommendations, and tenacity to implement
• Strong commercial acumen, with experience in working on business/value cases that prove ROI
• Solutions-focused mindset.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.