Custom Software Engineer

Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : ServiceNow IT Operations Management (ITOM)
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Job Summary
Architect, design, and implement scalable, secure, upgrade-safe ServiceNow WSD solutions. Lead modern workplace experiences (space management, reservations, workplace services) with strict CSDM alignment and platform best practices.

Key Responsibilities
Solution Architecture: Design and extend WSD applications (Space, Reservations, Workplace Case, Visitor, Concierge) using App Engine Studio, Flow Designer, UI Builder, Now Experience, Scripted REST APIs, and IntegrationHub.
CSDM & Data Integrity: Model workplace data per CSDM 4.0/5.0, enforce data governance, and integrate with Service Graph.
Automation & Integration: Build flows using Flow Designer, Decision Builder, and IntegrationHub integrate with ITSM, HRSD, Facilities, and external systems (MID Server, OAuth 2.0).
User Experience: Develop Next Experience Workspaces/Portals with UI Builder ensure WCAG accessibility configure AI Search, Virtual Agent, Next Best Action.
Security & Compliance: Implement ACLs, roles, scoped app protections, Zero Trust principles ensure GDPR/HIPAA compliance.
Testing & CI/CD: Develop ATF test suites participate in code reviews, instance scans, CI/CD pipelines (Application Repository, Git).
Mentorship: Guide junior developers champion WSD best practices track ServiceNow product roadmap.

Required Qualifications
Experience: 4+ years ServiceNow development 2+ years WSD/Facilities focus.
Platform Expertise: Scoped apps, Flow Designer, IntegrationHub, UI Builder, Now Experience.
CSDM: Proven CSDM 4.0/5.0 implementation.
Scripting: Advanced JavaScript (ES6+), Glide APIs, secure coding.
Integrations: IntegrationHub, MID Server, OAuth 2.0.
Testing/CI/CD: ATF, instance scan, pipeline management.
Security: Robust access controls and data privacy.

Preferred Qualifications
Certifications: CAD, CIS-WSD.
Service Graph Connectors, Decision Builder, AI Search.
Agile/Scrum, DevOps experience.
Enterprise or regulated environment background.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.