Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Dynatrace APM
Good to have skills : Splunk, Datadog
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
Work as a hands-on Dynatrace developer and observability engineer responsible for implementing, developing, automating, and supporting enterprise observability solutions across applications, infrastructure, cloud, Kubernetes, APIs, and distributed systems. Build advanced monitoring, analytical, incident analysis, performance optimization, and production-stability capabilities using Dynatrace, DQL, Grail, APIs, OpenPipeline, and automation.

Roles & Responsibilities:

1. Implement Dynatrace onboarding for applications, infrastructure, cloud, Kubernetes, APIs, microservices, and distributed systems.
2. Develop advanced DQL queries, Dynatrace dashboards, SLOs, alerts, monitoring views, reusable observability components, and operational reports.
3. Automate Dynatrace configuration using APIs, Terraform, scripts, CI/CD pipelines, and Configuration as Code practices.
4. Implement OneAgent, ActiveGate, OpenTelemetry, APIs, extensions, OpenPipeline telemetry ingestion, and processing solutions.
5. Develop Dynatrace-to-ServiceNow / ITSM integrations and support automated incident creation, enrichment, correlation, and tracking.
6. Perform incident investigation, technical RCA, alert-noise reduction, problem correlation, production support, performance analysis, and stabilization activities.
7. Support Dynatrace implementation activities, including requirement gathering, environment assessment, deployment planning, configuration setup, monitoring enablement, validation, and documentation.
8. Deploy and manage OneAgent across servers, containers, Kubernetes clusters, and cloud platforms using automation, scripts, deployment tools, and customer-approved operational processes.
9. Maintain technical documentation, runbooks, observability standards, and participate in design discussions, knowledge-sharing, and mentoring activities.

Professional & Technical Skills:

1. Dynatrace APM / Observability Engineering OneAgent, ActiveGate, Management Zones, tags, access controls, and permissions.
2. DQL, dashboards, SLOs, alerting, anomaly detection, problem management, Grail, OpenPipeline, OpenTelemetry, logs, metrics, traces, events, and distributed tracing.
3. Dynatrace APIs, REST-based integrations, automation, Python, JavaScript/TypeScript, Shell, Terraform / Configuration as Code, and CI/CD exposure.
4. Monitoring exposure across Java, .NET, Node.js, Python, Go, microservices, APIs, containers, Kubernetes, cloud-native applications, AWS, Azure, GCP, and hybrid environments.
5. ServiceNow / ITSM integrations, Davis AI / Dynatrace Intelligence, RCA, incident triage, capacity and performance analysis, SRE / AIOps practices, and GenAI / Agentic AI awareness.

Additional Information:

The candidate should have hands-on experience in Dynatrace APM / Observability Engineering and automation-led observability implementation.
Flexible across application, infrastructure, cloud, on-prem, Kubernetes, and hybrid monitoring environments.
Strong troubleshooting, documentation, collaboration, learning agility, and problem-solving skills are required.
Good to have exposure to Splunk, Datadog, ServiceNow / ITSM, Terraform, OpenTelemetry, SRE / AIOps, and GenAI / Agentic AI concepts.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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