Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Enterprise Network Operations, SD-WAN Implementation
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, we are looking for a highly skilled Technical Lead – Network to lead the design, implementation, and support of enterprise networking, application delivery, and security solutions. The ideal candidate will have extensive hands-on experience with F5 BIG-IP, F5 Distributed Cloud (XC), Routing & Switching, Fortinet SD-WAN, and Cisco Meraki technologies.
This role requires a strong technical leader who can drive architecture discussions, mentor engineering teams, and deliver scalable, secure, and highly available network solutions across enterprise and hybrid cloud environments.

Roles & Responsibilities:
-Technical Leadership
-Lead end-to-end network and security infrastructure projects, including design, deployment, migration, and operational support.
-Provide technical leadership, mentoring, and guidance to engineering and operations teams.
-Participate in architecture reviews and contribute to technology roadmaps.
-Collaborate with cloud, security, infrastructure, and application teams to deliver integrated solutions.
-Act as the highest level of escalation for complex technical issues.

F5 BIG-IP & Application Delivery
Design, implement, and manage F5 BIG-IP platforms, including:
-Local Traffic Manager (LTM)
-DNS/GTM
-Application Security Manager (ASM/AWAF)
-Access Policy Manager (APM)
-SSL Offloading and Traffic Management
-Configure load balancing, high availability, and application delivery services.
-Perform upgrades, migrations, health checks, and performance optimization.
-Troubleshoot Layer 4–Layer 7 application and network issues.

F5 Distributed Cloud (XC)
Design and implement F5 Distributed Cloud solutions.
Deploy and manage:
-Distributed Load Balancing
-Multi-Cloud Networking
-Support application modernization and cloud networking initiatives.
-Integrate distributed cloud services with enterprise network and security architectures.

Routing & Switching
Design, implement, and support enterprise LAN/WAN infrastructure.
Configure and troubleshoot:
-BGP
-OSPF
-EIGRP
-VRF
-MPLS
-VLANs
-STP
-HSRP/VRRP
-Conduct network performance analysis, capacity planning, and optimization.
-Support data center, campus, and branch networking environments.

Fortinet SD-WAN
-Configure SD-WAN policies, VPNs, application steering, and traffic optimization.
-Integrate security services and branch connectivity solutions.
-Troubleshoot WAN performance and connectivity issues.

Cisco Meraki
Deploy and manage Cisco Meraki solutions including:
-MX Security Appliances
-MS Switches
-MR Wireless Access Points
-Manage and optimize branch networking through the Meraki Dashboard.
-Implement SD-WAN, wireless, switching, and security solutions.

Operations & Automation
-Create and maintain High-Level Designs (HLD), Low-Level Designs (LLD), SOPs, and operational documentation.
-Drive network automation initiatives using scripting and automation tools.
-Participate in incident management, root cause analysis, and change management processes.
-Ensure adherence to security, compliance, and operational standards.

Professional & Technical Skills:
-Strong hands-on expertise with F5 BIG-IP (LTM, GTM/DNS, ASM/AWAF, APM).
-Experience with F5 Distributed Cloud (XC) deployments and operations.
-Advanced knowledge of Routing & Switching technologies and protocols.
-Strong expertise in Fortinet Secure SD-WAN solutions.
-Experience with Cisco Meraki networking solutions.
Deep understanding of:
-TCP/IP
-DNS
-DHCP
-NAT
-SSL/TLS
-VPN Technologies
-Network Security Concepts

Preferred Skills
-Cloud networking experience with AWS, Azure, or GCP.
-Experience with Zero Trust and SASE architectures.
-Knowledge of automation tools such as Python, Ansible, Terraform, and REST APIs.
-Experience with network monitoring and observability platforms.

Preferred Certifications
-F5 Certified BIG-IP Administrator (F5-CA)
-F5 Certified Technology Specialist (F5-CTS)
-F5 Distributed Cloud Certification
-Fortinet NSE / FCP Certifications
-Cisco CCNP Enterprise
-Cisco Meraki Solutions Specialist Certification
-AWS or Azure Networking Certifications

Additional Information:
- The candidate should have minimum 8-12 years of experience in Enterprise Network Operations.
- This position is based at our Bengaluru office.
- A 15 year full-time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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