Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Oracle Sales Cloud Incentive Compensation
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous engagement with complex software environments to maintain system reliability and support business continuity through effective troubleshooting and problem resolution.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with cross-functional teams to ensure timely resolution of system issues and minimize business impact.
- Mentor junior team members by sharing knowledge and best practices to enhance overall team performance.
- Continuously monitor system performance and recommend improvements to optimize application stability and efficiency.

Professional & Technical Skills:
- Experience in establish & monitor governance processes across multiple Oracle Fusion Incentive Compensation instances.
- Expertise in Incentive capabilities of Incentive Compensation– Compensation Plan, Payments Life cycle, integrations and data model extensions.
Should have experience in
Compensation Plan and Components,
Classification and Credit rules
Transaction Process Management
Workflows/Approvals
Participation management
security
Import/Export
Payment Processing, Payment Plan
Dispute Management
SOAP/REST APIs
User Defined Queries
Formulas
Reports and Dashboards, configuration workbooks
- Good To have experience in Territory, Quota management
- Experience in establishing unified design and documentation standards & guidelines.
- Be part of requirement and design discussions for global Oracle fusion incentive compensation implementations to review and approve Compensation Plan and Credit Rule design framework.
- Good to have experience with other oracle cloud integrated applications like Sales cloud and B2B service cloud.
- Experience in understanding continuous integration and development.

Additional Information:
- The candidate should have minimum 5 years of experience in Oracle Sales Cloud Incentive Compensation.
- This position is based at our Mumbai office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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