IT Operations Analyst

Accenture is dedicated to strategically solving our client’s cloud services, data center, digital workplace and operating model IT transformation challenges. We create predictability for technology intensive environments by applying proven engineering concepts and practices for long-term solutions. Our team consists of visionary infrastructure transformers, with a multidisciplinary team of technologists, financial analysts, project and program managers. We foster critical thinking and innovation that drive career development. Our reward is in a culture of collaborative experts who drive our industry forward. If you are motivated by turning challenging ideas into reality, creating uncharted value for clients and bringing your best self to your work – we want to connect with you.

Work You Will Do:

We are looking for an enthusiastic and customer-focused Junior Technology Support Associate to join our Local Technology Support team. This role is ideal for someone starting their career in IT who enjoys helping people, solving technology issues, and supporting meetings and events in a professional office environment. You will serve as a front-line technology resource, assisting employees, visitors, and leadership with workplace technology, meeting room support, and basic troubleshooting. The successful candidate will gain hands-on experience with collaboration technologies, audiovisual systems, and enterprise IT operations.

Responsibilities:

The Local Technology Support (LTS) Canada IT Infrastructure Support Analyst reports directly to the LTS Toronto Regional Lead and has the following Provide workstation support services to personnel situated in the CDL Offices has following responsibilities:

End User Support
Provide friendly, front-line technology support to employees and office visitors.
Assist with basic computer troubleshooting and issue resolution.
Support walk-up requests through the technology support bar.
Help prepare and deploy loaner devices when required. Escalate complex technical issues to senior team members when appropriate.
Meeting Room & AV Support
Ensure meeting rooms and collaboration spaces are operational and ready for use.
Support Microsoft Teams Rooms, Surface Hubs, Cisco video conferencing systems, and related technologies.
Assist meeting organizers with connecting and launching virtual meetings.
Conduct technology checks and pre-meeting testing to ensure successful meetings and events. Provide onsite support during meetings, presentations, and special events.

Workplace Technology Operations
Perform daily checks of technology equipment within the office.
Assist with digital signage updates and workplace technology initiatives.
Support technology asset maintenance and operational tracking activities.
Collaborate with Workplace and Technology teams to deliver an exceptional office experience.

Basic Qualifications:

• 1-2 years demonstrated working knowledge of Microsoft Windows desktop operating systems.
• 1- 2 years demonstrated working knowledge of Microsoft Office products.
• 1- 2 years demonstrated working knowledge of desktop and laptop hardware from multiple vendors HP, Dell, etc.
• 1- 2 years of experience in a Customer Service-related role.
• Bachelor’s degree or college diploma in related field.

Preferred Qualifications:

• Experience gained through school, personal projects, volunteer work, internships, or entry-level IT roles.
• Familiarity with Microsoft Teams, video conferencing, or meeting room technology.
• Basic troubleshooting experience is an asset but not required.

Professional Skill Requirements:

• Excellent customer service skills.
• Proven, excellent communications skills, both verbal and written.
• Excellent problem solving and analytical skills.
• Ability to remain calm and courteous in challenging situations.
• Willingness to work overtime and varying hours as required.
• Ability to multitask and balance workload in a fast-paced contact center environment.
• Ability to prioritize tasks and complete assignments in a timely manner.
• Demonstrated ability to balance quality of work with task completion.
• Ability and desire to build additional technical skills.
• Demonstrated teamwork and collaboration in a professional setting.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.

 

Information on benefits is here.

Role Location Hourly Salary Range
British Columbia/Ontario/New Brunswick $24.45 to $48.49

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.