HR Service Delivery Analyst

Skill required: Payroll - Payroll Process Design
Designation: HR Service Delivery Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • The Payroll Analyst will be responsible for managing end to end payroll for clients as a subject matter expert, ensuring payroll is processed accurately and on time. • Knowledge of Microsoft Office and advanced Excel skills including VLOOKUP and Pivot Tables is preferred. • Strong verbal and written communication skills. • Educational Qualification • Graduate in any discipline. • Shift Timings • Must be flexible with respect to shift timings. • Good understanding of payroll controls and checks to ensure payroll accuracy, including payroll reconciliations, variance analysis, zero or negative net pay reports, duplicate payment reports, and input versus output validations. • Knowledge of ERP applications such as SAP, Workday, and PeopleSoft is an added advantage. • Payroll certification is an added advantage.
What are we looking for? • Primary skill - Payroll Process Design • Experience • Relevant years of in depth payroll experience and knowledge in the airline and aviation sector. • Knowledge of payroll and HR systems including ADP, Workday, SAP, SuccessFactors, and Kronos. • Strong practical experience managing end to end APAC payroll processing including PAYG withholding, superannuation including SuperStream compliance, leave accruals, and termination payments.
Roles and Responsibilities: • Understand and perform the full range of payroll processes including payroll inputs, payroll controls and checks, payroll reports, payroll inquiries, year end activities, and adhoc payroll activities. • Perform root cause analysis on issues and suggest appropriate corrective actions for current remediation and future controls. • Propose process improvement ideas that reduce time, improve accuracy, or enhance controls. • Participate in knowledge transfer activities for processes and clients and acquire in depth process knowledge as a subject matter expert. • Provide training as a subject matter expert to new resources or during process changes within the team. • Participate in internal and client initiatives related to process improvement. • Maintain a clear understanding of process performance metrics, how they are measured, and improve measurement systems to enhance effectiveness and transparency. • Plan proper allocation of work. • Support Team Lead and Manager with daily statistics, reporting, and management operating system activities. • Provide team members with clear direction and understanding of responsibilities. • Be available throughout the day to resolve process related issues. • Participate in team building activities. • Complete training needs analysis for the team through quality reports and knowledge assessments. • Create effective quality control and audit mechanisms within the process to ensure SLA compliance. • Assist in training and educating HR Operations personnel on process knowledge and acquired skills. • Assist clients with administrative activities including document management, onboarding, employee movements, and benefits administration. • Support clients with administrative activities related to performance management. • Ensure customer satisfaction. • Ensure and maintain the security and confidentiality of client data. • Knowledge Skills Requirements • Good organizational and prioritization

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.