Sr. Program Manager, eXperience Measurement Science (XMS)

Are you excited by the challenge of harnessing employee voices across the globe? The eXperience Measurement Science team is seeking an experienced Program Manager with a passion for understanding and simplifying complex spaces to own programs and projects focused on employee listening. You will work cross functionally between multiple software teams, science teams, and business stakeholders to implement survey strategies designed to solve complex business and people problems in a responder friendly way. You will be a key player in operating existing systems and taking those learnings into reinventing new employee listening products with generative AI and statistical models. You will be directly responsible for survey campaign performance, identifying process improvement opportunities, and developing content management strategies for employee listening - advancing our ability to deliver the right content to the right person at the right time.

The ideal candidate for this role will have an Operational Excellence mindset, high technical acumen, and a track record for using automation to drive change. You will thrive on ambiguity, problem solving, and have a demonstrated ability to think strategically and analytically about risks, challenges, and opportunities.

Key job responsibilities
Manage a portfolio of content programs and survey campaigns designed in partnership with the eXperience Measurement Science team to measure key outcomes for Amazon and its’ businesses.

Collaborate with partner teams and stakeholders to translate strategic initiatives into feasible, actionable plans.

Create thorough documentation detailing the design for survey campaign deployment including content campaigns, populations, and integrations with internal technical systems.

Identify and drive improvement opportunities for survey campaign development.

Define key performance indicators (KPIs) for survey campaigns and establish reporting mechanisms.

Represent the eXperience Measurement Science center of excellence with PXT and broader Amazon businesses, fostering relationships for successful outcomes.

About the team
The eXperience Measurement Science (XMS) team own the experience measurement strategy and execution for global Amazon, including active listening and experience priorities for corporate and WW Operations, operationalized via Connections and other data collection tools. We set and execute a scientific data collection strategy that underpins listening modeling, prediction, and insights across Amazon whilst prioritising a positive responder experience.

Basic Qualifications

- 6+ years of program or project management experience
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience using data and metrics to determine and drive improvements
- Experience implementing repeatable processes and driving automation or standardization
- Experience working cross functionally with tech and non-tech teams
- Bachelor's degree
- Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in SQL Server/MySQL

Preferred Qualifications

- 3+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience using data and metrics to measure impact and determine improvements
- Knowledge of data science, quantitative research methods, and experimental design.
- Successful record of implementing new strategies, systems, processes, and mechanisms with measurable results.
- High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision.
- Technical fluency; comfortable understanding and discussing technology concepts, prioritization, trade-offs and new opportunities with technical team members.
- Proven ability to influence without authority.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually