Lead Business Analyst

Job Title -  Lead Business Analyst – Specialist - ACS Song 

Management Level: 9 – Specialist

Location: Kochi

Must have skills: Requirement Analysis

Good to have skills: eCommerce techno-functional BA

Experience: 5-8 years of experience is required

Educational Qualification: Graduation (Accurate educational details should capture)

Job Summary 

You will help clients translate business and user needs into digitally enabled commerce solutions. The role requires a consultative techno-functional Business Analyst who can work independently in client-facing engagements, connect business objectives with platform capabilities, and enable delivery teams through clear requirements, backlog readiness and stakeholder alignment.

Roles and Responsibilities

• Independently lead requirements elicitation for assigned eCommerce workstreams by facilitating client workshops, interviews and playback sessions. 
• Analyze as-is processes and design to-be business, solution and system requirements in partnership with client stakeholders and delivery teams. 
• Create and maintain epics, features, user stories, acceptance criteria, process flows, business rules, data needs and decision logs. 
• Own backlog readiness for upcoming sprints by planning refinement, identifying dependencies and clarifying functional and technical questions. 
• Act as a bridge between client Product Owner, business SMEs, UX/design, architects, developers, QA and project/program stakeholders. 
• Identify solution options and recommend fit-for-purpose approaches by balancing business value, user experience, feasibility and delivery complexity. 
• Ensure requirements and designs remain aligned throughout change, implementation, testing and release cycles. 
• Support UAT planning, test scenario review, defect triage and business readiness activities. 
• Contribute to product roadmap inputs, release scope definition and improvement ideas based on client priorities and market/platform awareness.
• Mentor junior team members on BA ways of working, quality of user stories and stakeholder communication. 
• Expected to operate with limited supervision in a client-facing consultative BA role. 
• Own medium-complexity functional areas or workstreams and escalate risks with mitigation options. 
• Maintain clear communication rhythms with client stakeholders and internal teams. 
• Demonstrate strong analytical thinking, outcome orientation and ownership for BA deliverables. 
• Provide constructive challenge to requirements prioritization and help shape backlog value. 
• Strong understanding of digital commerce capabilities including product discovery, product detail pages, cart, checkout, order capture, promotions, payment, inventory visibility and order status. 
• Ability to map business journeys and identify functional gaps across B2B/B2C commerce, marketplace, omnichannel and customer-service-enabled commerce experiences. 
• Working knowledge of commerce platform concepts such as catalog, product information, pricing display, promotions, campaigns, search, merchandising, content, customer accounts and integrations. 
• Ability to collaborate with product owners, experience designers, architects and engineering teams to convert experience and business objectives into implementation-ready backlog items. 
• Understanding of APIs, events, integrations, data flows and non-functional requirements relevant to commerce platforms. 
• Ability to independently own a commerce feature area such as product discovery, checkout, promotions, account management, order management, or content/merchandising. 

Professional and Technical Skill 

• Business analysis and requirements analysis for digital products or commerce platforms. 
• Advanced user story writing, acceptance criteria definition and backlog refinement. 
• Jira and Confluence proficiency; ability to maintain product backlog, decisions, traceability and release documentation. 
• Workshop facilitation, stakeholder interviews, process mapping and requirements elicitation. 
• Story mapping, customer journey mapping, as-is/to-be process modelling and gap analysis. 
• Scrum/Agile delivery experience across discovery, inception, construction, UAT and release phases. 
• eCommerce domain knowledge across browse, search, PDP, cart, checkout, payments, promotions, order capture and order status. 
• Techno-functional understanding of APIs, integrations, data flows, analytics tagging, non-functional requirements and platform constraints. 
• Ability to work with product owners, UX, architecture, engineering, QA, release and client business stakeholders. 
• Excellent verbal and written communication for client presentations, demos, decisions and status reporting. 
• Draw.io, Miro, Visio, Lucidchart or similar modelling/diagramming tools. 
• CPQ & Pricing domain knowledge
• Commerce platforms such as SAP Commerce/Hybris, commercetools, Salesforce Commerce Cloud, Adobe Commerce/Magento or similar. 
• Search, merchandising, CMS, CDP, web analytics, payments, OMS or customer service platform exposure. 
• PSPO I, PSPO II, CBAP, Agile BA, Scrum Master or relevant commerce platform certifications. 
• Exposure to headless commerce, composable commerce, microservices, event-driven integrations or cloud-native delivery. 
• Experience with automation pipelines, version control, deployment strategies or DevOps collaboration

Additional Information

About Our Company | Accenture (do not remove the hyperlink)

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.