Manager - Business Analysis

Job Title - Manager – Business Analysis -  ACS Song 

Management Level: Level 7, Manager

Location: Kochi

Must have skills: Techno-functional BA lead with eCommerce experience, CPQ or Pricing; independent client-facing consulting; consultative selling; and team leadership

Good to have skills: Experience across multiple commerce, CPQ or pricing platforms,s pre-sales, estimation and solution-shaping exposure

Experience: 10-15 years of experience is required

Educational Qualification: Graduation in Engineering, Computer Science, Information Systems, Business, Commerce or a related discipline; an MBA or relevant professional certification is preferred

Job Summary 

You will help clients translate business and user needs into digitally enabled eCommerce, CPQ and pricing solutions. The role requires a consultative techno-functional Business Analyst Manager who can independently lead client-facing engagements, shape solutions and proposals, connect business objectives with platform capabilities, and lead Business Analyst teams through clear requirements, delivery governance, backlog readiness and stakeholder alignment.

Roles and Responsibilities

• Lead the Business Analysis workstream across eCommerce, CPQ or Pricing delivery, with accountability for the BA strategy, team mobilization, requirements governance, quality standards and stakeholder alignment.

• Partner with client Product Owners, senior business sponsors, solution architects, sales and delivery leaders to shape scope, roadmap, commercial propositions and prioritization decisions.

• Lead executive and senior stakeholder workshops to frame business problems, define measurable outcomes, identify value levers and align on transformation and implementation approaches.

• Guide as-is/to-be process design, capability mapping, gap analysis, backlog strategy and release scoping across multiple functional areas. 

• Direct, build and quality-assure epics, features, user stories, acceptance criteria, process flows, business rules, functional specifications and decision records produced by the BA team.

• Identify solution options and make recommendations that balance business value, user experience, platform constraints, delivery risk and technical complexity. 

• Own requirements traceability, change impact analysis and decision management across discovery, inception, construction, UAT and release. 

• Lead cross-functional governance and delivery forums involving client business users, product owners, sales, UX, architecture, engineering, QA, data/integration and programme management.

• Own resolution and executive escalation of complex functional, delivery and scope issues, driving timely decisions and clear accountability.

•  Lead estimation, staffing, transition planning, pre-sales/RFP responses, solution demonstrations, reusable assets and practice/capability development as required.
• Operate as the Business Analysis Manager who independently represents the BA function to client executives, account leadership and delivery leadership.
• Own complex and ambiguous eCommerce problems, mobilize the right stakeholders and drive structured recommendations. 
• Lead, coach and performance-enable a team of Business Analysts; allocate work, review outputs, build capability and ensure consistency, quality and delivery readiness.
• Influence senior stakeholders through consultative selling, value-led storytelling, negotiation and clear recommendation of decision options.
• Contribute to account growth and delivery health by identifying opportunities, risks, dependencies, capability gaps and continuous improvement actions.
• Strong understanding of digital commerce capabilities including product discovery, product detail, cart, checkout, order capture, promotions, payment, inventory visibility, fulfilment and order status.
• Build trusted client relationships, identify follow-on opportunities and collaborate with sales and solution teams to progress qualified opportunities.
• Be accountable for BA workstream plans, estimates, staffing needs, milestones, risks, dependencies and the quality of functional deliverables.
• Establish reusable methods, templates and quality gates, and contribute to hiring, mentoring and capability development for the Business Analysis practice.
•  Strong techno-functional understanding of APIs, webhooks, events, integrations, data flows, security, analytics and non-functional requirements relevant to commerce, CPQ and pricing platforms.
• Ability to lead multiple capability areas across commerce journeys, product configuration, guided selling, quotation, approvals, pricing, promotions, order management, content, search, merchandising and customer service touchpoints.
•  Ability to assess platform capability fit, define functional architecture inputs, lead fit-gap analysis and guide business trade-off decisions with client, architecture and delivery leaders.
• Ability to collaborate with product owners, experience designers, architects and engineering teams to convert experience and business objectives into implementation-ready backlog items. 
• Business analysis leadership and requirements governance for complex digital commerce, CPQ or pricing programmes.
• Ability to lead multiple commerce capability areas across discovery, cart/checkout, order management, customer account, promotions, content, search, merchandising and customer service touchpoints. 
• Ability to assess commerce platform capability fit, define functional architecture inputs and guide business trade-off decisions with architects and delivery leads. 

Executive workshop facilitation, consultative selling, stakeholder interviews, process mapping, negotiation and requirements elicitation.

 Professional and Technical Skill 

• 10-15 years of relevant experience, including leadership of complex client-facing digital commerce, CPQ or pricing engagements
• Business analysis and requirements analysis for digital products or commerce platforms. 
• User story writing, acceptance criteria definition and backlog refinement. 
• Jira and Confluence proficiency; ability to maintain product backlog, decisions, traceability and release documentation. 
• Workshop facilitation, stakeholder interviews, process mapping and requirements elicitation. 
•  Ability to lead product owners, Business Analysts, UX, architecture, engineering, QA, release and client business stakeholders across distributed teams.
•  Excellent executive-level verbal and written communication for proposals, client presentations, solution pitches, demos, decisions and programme reporting.
• eCommerce domain knowledge across browse, search, PDP, cart, checkout, payments, promotions, order capture and order status. 
• Techno-functional understanding of APIs, integrations, data flows, analytics tagging, non-functional requirements and platform constraints. 
• Strong working knowledge of CPQ capabilities including product and bundle configuration, guided selling, quote creation, pricing, approvals, contracts and quote-to-cash touchpoints.
• Strong working knowledge of pricing capabilities including price strategy, segmentation, price books/lists, discounts, promotions, taxation, regional pricing, optimisation and price-engine integrations.
• Experience with one or more relevant platforms such as SAP Commerce/Hybris, commercetools, Salesforce Commerce Cloud/Revenue Cloud, Adobe Commerce/Magento, Shopify, PROS, Conga or similar is considered a plus.
• Understanding of SDLC phases including development, testing, deployment, maintenance and release governance. 
• Relevant certification such as PSPO, CBAP, Agile BA, Scrum Master, commerce platform, CPQ or pricing certification is preferred.
• Pricing domain knowledge including price books, price lists, promotions, discounts, taxation, regional pricing and price engine integrations. 
• Working knowledge of delivery automation, version control, deployment strategies and DevOps collaboration sufficient to govern cross-functional delivery.
• Search, merchandising, CMS, CDP, web analytics, payments, OMS or customer service platform exposure. 
• PSPO I, PSPO II, CBAP, Agile BA, Scrum Master or relevant commerce platform certifications. 
• Exposure to headless commerce, composable commerce, microservices, event-driven integrations or cloud-native delivery. 
• Experience with automation pipelines, version control, deployment strategies or DevOps collaboration. 

Additional Information

About Our Company | Accenture (do not remove the hyperlink)

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.