Operations Engineer

Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Managed File Transfer
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
Act as the ongoing interface between the client and the system or application. Responsible for end-to-end administration of enterprise Managed File Transfer (MFT) and transmission platforms including MS-SCORCH, WS FTP, MoveIT, and RightFax, with backing MS-SQL Server estates on-premises and AWS RDS in the cloud. Ensure secure, compliant, and resilient B2B and internal file transfer operations.

Roles & Responsibilities:
Administer MS System Center Orchestrator (SCORCH) including runbook design, integration packs, and platform health
Administer WS FTP Pro and WS FTP Server including SFTP / FTPS configuration, certificate management, and user lifecycle
Administer Progress MoveIT Automation and MoveIT Transfer for B2B and internal file workflows
Administer RightFax server for enterprise fax delivery including connectivity to fax boards, SBCs, and email gateways
Administer Microsoft SQL Server backing the MFT platforms including HA (Always On AG), patching, performance tuning
Administer AWS RDS for SQL Server including Multi-AZ, snapshots, parameter groups, and read replicas
Configure encryption, secure protocols (SFTP, FTPS, HTTPS), key management, and PCI / HIPAA compliance
Build automation for file transfer monitoring, retry logic, alerting, and reconciliation
Perform vulnerability remediation, certificate rotation, and audit-ready hardening of MFT platforms
Migrate workloads between on-prem SQL Server and AWS RDS as part of cloud modernization
Conduct RCA on file transfer failures, partner connectivity issues, and DB performance bottlenecks
Maintain detailed runbooks, partner onboarding playbooks, and operational documentation

Enterprise Tools & Platforms:
MFT Platforms: WS FTP Pro, WS FTP Server, Progress MoveIT Automation, Progress MoveIT Transfer
Orchestration: MS System Center Orchestrator (SCORCH), Integration Packs
Fax: OpenText RightFax, fax board diagnostic tools
Database: Microsoft SQL Server (Always On AG, Replication), SQL Server Management Studio
Cloud Database: AWS RDS for SQL Server
Cloud: AWS S3 (file landing), AWS Transfer Family, AWS CloudWatch, IAM
Monitoring: Splunk
Security: Qualys, Tenable, certificate management tools, HSM
ITSM: ServiceNow
Automation: PowerShell, Python, Ansible
SLA / KPI Ownership:
Ensure adherence to SLA/KPI commitments including B2B partner file delivery windows
Track MTTR and MTTA for file transfer failures
Monitor file transfer success rate and partner delivery SLAs
Publish service performance reports including partner-by-partner availability
Client Facing Responsibilities:
Participate in war room calls during major incidents
Handle escalation matrix and stakeholder communication
Provide timely updates to business and technical stakeholders
Participate in governance and service review meetings
Coordinate with external B2B partners on onboarding and incident resolution

Professional & Technical Skills:
- Strong communication and stakeholder management
Ability to handle critical incidents and escalations
Flexible to work in 24/7 environment
Strong analytical and problem-solving mindset
Ability to lead small teams and mentor junior administrators
MS Orchestrator (SCORCH), WS FTP Pro / Server, Progress MoveIT, RightFax, Microsoft SQL Server, AWS RDS for SQL Server, Secure File Transfer Operations
7+ years of total experience administering enterprise MFT and file transfer platforms
Strong hands-on experience with WS FTP, MoveIT, RightFax, and SCORCH
Strong understanding of secure file transfer protocols, certificate management, and PKI
Knowledge about the SaaS based MFT tools like Redwood, IBM Sterling is good to have
Experience with Microsoft SQL Server administration
Knowledge and Working experience with AWS RDS for SQL Server
Experience with PCI-DSS / HIPAA / SOX audit and compliance for file transmission
Microsoft SQL Server certification preferred AWS Certified Database Specialty preferred


Additional Information:
- Bachelor's degree in Computer Science, Information Technology, or related discipline. Relevant industry certifications strongly preferred.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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