Program Manager, Retrofits, Expansions and Initiatives

The Retrofits, Expansions and Initiatives (REI) team serves as a centralized planning and execution engine for all retrofits, expansions, and network initiatives across NA Last Mile Delivery Stations. The team owns intaking a business request, translating validated business needs and site-driven opportunities into executable deployment plans that align with OP1 and OP2 goals as well as site driven requests.

REI partners cross-functionally with Operations, Design, Preconstruction, Construction, Startup, Finance, and PMO teams to intake, prioritize, and sequence projects through a standardized stage-gate process. This includes consolidating fragmented intake channels into a single, structured pipeline to improve visibility, reduce redundancy, and ensure consistent decision-making across the network.

The team is responsible for balancing network capacity, cost, and speed by optimizing existing infrastructure—driving initiatives such as capacity maximization and site enhancements ahead of peak demand. REI also manages key dependencies including topology plans, installation capacity, and long-lead procurement timelines to ensure realistic and achievable deployment schedules.

Travel can be up to 20%.
Position preferred location is Nashville; Bellevue is an option

Key job responsibilities
• Drive process, capacity, performance, technology, compliance, and safety-related program objectives – define business requirements, translate requirements into project plans, manage implementation activities across a large group of stakeholders, develop and execute rollout plans and ongoing support.
• Identify, assess and mitigate risks, drive resolution of critical issues, provide escalation management, anticipate and make tradeoffs and propose corrective actions to keep initiatives moving forward.
• Collaborate and build relationships with cross-functional teams to ensure seamless execution and process excellence.
• Review new change requests from program and operations stakeholders against existing standards.
• Identify and address customer and business pain points by actively deep diving into data and operational processes and working with cross-functional teams.
• Schedule and moderate multiple weekly standing meetings with internal teams to obtain or share information and approve changes; coordinate information between various teams in the organization.

A day in the life
On a daily basis you will spend time engaging with internal and external stakeholders to ensure the change in business is tracked and running according to plan from initiation, assessment, development, analysis, and execution until closure of the change. This role will guide business owners, program owners, change requesters and leadership on high-judgement decisions in the process. You will help deliver success and remove roadblocks by collaborating on creative solutions and setting new standards for in-flight and future launches.

About the team
This is a team that has diverse backgrounds and knowledge sets that works closely together to collaborate and offer new ways of thinking. The willingness to share information and ideas is a key success to this team and its growth. We get things done, together!

Basic Qualifications

- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Bachelor's degree
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

Preferred Qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- PMP, or PMP certificate
- Master's degree in business, engineering, operations, supply chain, transportation logistics
- 3+ years of change management experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 66,800.00 - 116,800.00 USD annually