Role at a glance
- Job function
-
Software Engineering & IT DevOps & Site Reliability Engineering
- Salary
- Not Disclosed
- Location
- Singapore
- Work arrangement
- On-site
- Employment
- Full-time
- Experience
- Proven experience in application support, production support, or IT operations roles.
- Education
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
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Role Summary
The Application Support Engineer joins Accenture’s Technology team to maintain and enhance the performance, stability, and reliability of enterprise applications. The role supports complex technology environments, collaborates with development, infrastructure, and business teams, and contributes to continuous service improvement initiatives.
What You'll Do
- Analyze, troubleshoot, and resolve complex application and system issues.
- Monitor application health, system performance, and operational metrics to identify and mitigate potential risks.
- Investigate incidents, perform root cause analysis, and implement sustainable solutions.
- Collaborate with development, infrastructure, and business teams to diagnose issues and support application enhancements.
- Execute application remediation activities, including defect fixes, configuration updates, and performance improvements.
- Document technical solutions, troubleshooting steps, and support knowledge.
Generated from the employer's posting. Verify important details before applying.
View full postingQualifications
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field; experience in application support, production support, or IT operations; expertise in application remediation, incident management, and problem resolution; experience troubleshooting enterprise applications across multiple technology platforms; strong analytical, problem-solving, written, and verbal communication skills.
Required
- Application support
- Production support
- IT operations
- Application remediation
- Incident management
- Problem resolution
- Enterprise application troubleshooting across multiple technology platforms
- Analytical and problem-solving skills
Preferred
- Experience supporting critical business applications in a production environment
- Knowledge of monitoring, logging, and incident management tools
- Familiarity with ITIL principles and service management processes
- Experience working with cross-functional and geographically distributed teams
- Understanding of system integration, application performance monitoring, and operational best practices
Original job description
Content provided by the employer
Original job description
Content provided by the employer
About the Role
Key Responsibilities
Required Qualifications
Preferred Qualifications
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About the company
Accenture
Large Enterprise
Accenture is a global professional services company that specializes in providing consulting, technology, and outsourcing services. With a diverse range of industries served, including financial services, healthcare, and telecommunications, Accenture leverages advanced technologies and data analytics to help organizations improve their performance and drive innovation. Committed to sustainable progress, the company emphasizes its dedication to inclusivity, digital transformation, and building a more sustainable future for its clients and communities. With a presence in over 120 countries, Accenture is known for its expertise in integrating cutting-edge solutions that address complex business challenges.