Operations Program Manager, GRAISE (Grocery and In Store Experiences) Tech

Worldwide Grocery Store Tech (WWGST) is seeking an Operations Program Manager to join our Grocery Retail and In-Store Experience (GRAISE) team. The GRAISE mission is to make the lives of our shoppers, store associates, brands, and banners better and easier through innovative science, hardware, and software solutions that drive revenue and in-store traffic, while reducing cost to serve.

This role will contribute by leading our team and developing new, efficient processes in two key areas: 1) fielded technology performance measurement and reporting, and 2) manufacturing operations coordination and oversight.

Key job responsibilities
- Fielded Tech Operational Metrics & Performance: Define, oversee, and report on fielded tech operational metrics including ownership of performance goals, status reporting, challenge analysis, and driving cross-functional improvements with Retail Operations and Store teams.
- Continuous Improvement Engineering: Collect and organize continuous improvement plans and schedules for cost reduction, quality enhancements, manufacturability improvements, and feature upgrades across engineering initiatives.
- Demand Planning & Inventory: Centralize supplier/CM order requirements and warehouse inventory management for tech hardware with min/max store monitoring.
- Logistics & Customs: Manage Amazon/Graise and Contract Manufacturer shipments (inbound/outbound), track activity including customs clearances.
- Return Material Authorization & Technical Support: Coordinate RMA requests for field tech failures to CM/supplier locations and provide Graise team facilitation for routing decisions.

About the team
The Grocery Retail and In-Store Experience team owns the products that power checkout and in-store customer engagement, helping shopper save time and money, and enabling store associates to do their jobs more effectively. Products include Dash Cart, Self-Checkout (SCO), Point of Sale (POS), Electronic Shelf Labels, Digital Displays, In-Store Mode for the Amazon app, and more.

Basic Qualifications

- Bachelor's degree in engineering, computer science or equivalent
- 3+ years of technical product or program management experience
- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Knowledge of project management tools and methodologies (agile to waterfall)
- Experience in manufacturing, process, or industrial engineering

Preferred Qualifications

- 3+ years of working directly with engineering teams experience
- Master's degree
- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
- Experience in building and driving adoption of new tools
- Experience with innovation, development, testing
- Knowledge of AWS or cloud technologies
- Experience in retail or operations

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, MA, Hudson - 127,100.00 - 171,900.00 USD annually