Program Manager, II WW Credit Card Fraud

Have you ever thought about what it takes to detect and prevent fraudulent purchases among hundreds of millions of e-Commerce transactions in different countries? What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction? Amazon is seeking a Program Manager who is passionate about process improvements, has strong bias for action and experience leading cross functional and global teams.

Buyer Risk Prevention (BRP) designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon. Not only do we protect all aspects of the Amazon shopping experience, we also deliver services to large and small merchants hosted on the Amazon platform. In addition, we evaluate new business opportunities from across the company to determine how we can minimize the risk associated with new initiatives.

We are seeking an experienced Program Manager to support the WW Credit Card fraud vertical. In this role, you will own the global strategy for monitoring Credit Card fraud prevention and bad debt mitigation programs across the retail portfolio. You will operate at the intersection of fraud prevention, regulatory compliance (e.g., PSD2/TRA), and customer experience, ensuring Amazon maintains trust and minimizes payment risk losses across global markets.

Key job responsibilities
Own fraud and bad debt performance within the WW credit card portfolio, monitoring loss rates against VP-level goals and driving corrective action when metrics breach targets.

Develop and maintain fraud prevention mechanisms across the retail and digital cohorts including chargeback, ATO, and account-level fraud controls.

Investigate emerging fraud modus operandi (MO), size the loss exposure, and partner with data science and engineering to close detection and prevention gaps.

Drive weekly, monthly, and quarterly business reviews (WBR/MBR/QBR), leading with the key loss metric and surfacing loss drivers, gaps, and mitigation plans.

Coordinate cross-functional stakeholders across Payment Risk, engineering, data science, and partner teams to deliver fraud mitigation roadmaps.

Define and track guardrails for launches and dial-up decisions, balancing fraud exposure against revenue and customer experience.

Basic Qualifications

- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually