Client Experience Manager

We Are:

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy, Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com. 

You Are:

Client Experience helps Accenture create differentiated, high-impact client engagements that strengthen relationships, showcase our capabilities, and drive business growth. By bringing together strategy, storytelling, client engagement programs, change management, analytics, and operational excellence, the team delivers compelling experiences that demonstrate value and enhance the overall client journey.

The Work:

The Client Experience Manager supports strategic Client Experience priorities that strengthen client engagement, showcase Accenture’s capabilities and help drive business growth. Working across Client Experience and Commercial, the role combines strategy and execution with stakeholder engagement, content curation and capability building. A key part of the role is supporting storytelling initiatives, partnering closely with Client Account Leads (CALs), Reinvention Partner (RP) Leads, Client Relationship Marketing and Commercial Learning to identify and curate strong client stories, develop useful content and help strengthen storytelling capability across the organization.

Client Experience Strategy and Execution

·        Support Client Experience priorities and initiatives in alignment with broader Commercial objectives, with storytelling as an important area of focus.

·        Translate strategic priorities into focused initiatives, deliverables and activities, including storytelling, content curation and capability building.

·        Support storytelling initiatives from concept through delivery, coordinating stakeholders, content and execution to ensure quality and business relevance.

·        Identify opportunities to strengthen client engagement through storytelling, curated content and other Client Experience initiatives.

Content Curation and Story Harvesting

·        Build strong relationships with CALs, RP Leads, Client Relationship Marketing and other Commercial stakeholders to identify distinctive client wins, proof points and stories worth amplifying.

·        Curate and maintain a pipeline of high-value stories aligned to strategic priorities, industry relevance and client impact.

·        Partner with story owners, Client Relationship Marketing and subject matter experts to uncover the insight, human context and evidence that make stories compelling and credible.

·        Shape raw inputs into clear, reusable narratives and assets that can be adapted for different audiences, opportunities and client conversations.

Stakeholder Engagement and Partnership

·        Partner with Client Experience and Commercial leaders to understand business priorities, stakeholder needs and emerging opportunities.

·        Engage CALs, RP Leads, Client Relationship Marketing and account teams as active contributors, creating simple and effective ways to surface, develop and share strong stories.

·        Build trusted relationships across the organization and influence stakeholders without direct authority to drive participation and alignment.

·        Connect teams, content owners and story sources to reduce duplication and ensure the strongest content is visible and reusable across Commercial.

Storytelling Capability Building

·        Partner with Commercial Learning to help build storytelling capability across seller, account and leadership communities.

·        Support the development of learning experiences, tools, coaching and practical resources that help teams strengthen storytelling skills and apply them in client situations.

·        Gather stakeholder and learner feedback to identify capability needs and inform targeted learning and enablement priorities.

·        Support storytelling coaching for priority opportunities and teams where stronger narrative development can improve client engagement and differentiation.

Content Experience and Editorial Direction

·        Apply strong editorial judgment to determine which stories, narratives and assets should be amplified, refreshed, combined or retired.

·        Create a curated storytelling experience that prioritizes relevance, quality and usability over content volume.

·        Set practical standards for story quality, structure and readiness, working with content owners to keep materials accurate, current and appropriately approved.

·        Bring together stories, proof points and supporting assets into coherent packages that make it easier for Commercial teams to find and use the right content.

Execution, Impact and Continuous Improvement

·        Manage priorities, stakeholders and delivery across assigned Client Experience initiatives, ensuring work remains focused on the highest-value business needs.

·        Define practical success measures and use feedback, adoption signals and business outcomes to understand where initiatives, including storytelling, are creating value.

·        Surface insights on story demand, content gaps and emerging themes, and recommend actions that strengthen content, capability and broader Client Experience priorities.

Here’s What You Need:

• 5–10+ years of experience in client experience, communications, marketing, strategy, consulting, learning, change, or related roles within a complex organization.
• Minimum 5 years of experience working across multiple stakeholder groups and functions to support strategic initiatives and business priorities.
• Minimum 5 years of experience partnering with senior leaders and key stakeholders to shape content, communications, client experiences, or business initiatives.
• Experience developing, curating, or translating business content into clear, compelling stories, narratives, or materials for internal or client-facing audiences.
• Experience building strong cross-functional relationships and working collaboratively to move initiatives from concept through execution.
• Bachelor’s Degree or equivalent in a relevant field of study or equivalent work experience.

Bonus Points If:

• Experience in a consulting or professional services environment.
• Strong written, verbal, executive communication and presentation skills.
• Experience working with client stories, thought leadership, content curation, marketing, communications, or storytelling initiatives.
• Experience partnering with learning teams to develop capability-building programs, tools, resources, or learning experiences.
• Strong editorial judgment and the ability to identify the most relevant, differentiated, and compelling content for different audiences.
• Experience working with sales, account, marketing, client experience, or commercial teams.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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