Sr. Product Manager - Technical, Efficiency & Automation, Support Products & Services

Are you passionate about using technology to eliminate inefficiencies and transform how teams work? We are seeking a Sr. Product Manager - Technical (PMT III) to drive the strategy, development, and delivery of automation and AI-powered solutions that streamline Services team workflows. You will own a portfolio of high-impact engineering initiatives focused on cross-tool integrations, AI-ready infrastructure, and intelligent automation that collectively target millions in annual operational savings. This role sits at the intersection of product management, engineering, and operations — requiring you to deeply understand complex advertising workflows, identify strategic automation opportunities, and deliver scalable solutions that serve hundreds of internal users across all Services teams.

Key job responsibilities
* Define product vision, strategy, and roadmap for a portfolio of automation and efficiency initiatives spanning campaign workflow optimization, knowledge management, creative asset management, and AI agent development

* Drive end-to-end delivery of cross-tool integrations (e.g., Salesforce, Slack) by writing business requirements documents, conducting technical scoping with engineering teams, managing partner team dependencies, and navigating security and compliance approvals

*Own the product strategy for a centralized, AI-enabled Advertising Services Knowledge Base — establishing governance frameworks, content quality standards, and metadata architecture, enabling role-specific agent customization

* Collaborate with engineering teams to accelerate platform launches, both within the team and supporting away teams, by determining optimal resource allocation, defining launch criteria, and projecting in-year operational savings

* Identify and prioritize new automation opportunities through deep operational analysis, quantify productivity impact, validate savings estimates with Finance, and present proposals to senior leadership

A day in the life
You will start your day reviewing project status across multiple in-flight engineering initiatives — checking whether technical scoping is on track, unblocking partner team dependencies, and assessing risks to delivery timelines. You might spend your morning in a design review with engineers, asking probing questions about scalability, or designing data governance mechanisms. After lunch, you could be drafting a business requirements document for a Salesforce integration, synthesizing input from Campaign Managers, Ad Operations, and Creative Services to define requirements that serve the entire organization. Later, you may meet with Finance to validate productivity estimates for a creative workflow automation project, then close the day by preparing a status update for leadership on your portfolio's progress toward annual savings targets. No two days are the same, but every day involves making trade-offs, clearing blockers, and driving decisions that move complex, cross-functional initiatives forward.

About the team
5+ years of product or program management, product marketing, business development, or technology experience
Bachelor's degree or equivalent
Experience owning/driving roadmap strategy and definition
Experience with feature delivery and tradeoffs of a product
Experience contributing to engineering discussions around technology decisions and strategy related to a product
Experience managing technical products or online services

Basic Qualifications

- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Preferred Qualifications

- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
- Experience in building and driving adoption of new tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 166,300.00 - 225,000.00 USD annually
USA, WA, SEATTLE - 151,200.00 - 204,600.00 USD annually