Contract Operations Analyst

Contract Operations Analyst will play a key role supporting and managing, contracting lifecycle, including validating contract request information. This role with partner with Legal, Procurement, Finance and business stakeholder coordinating Legal review where required, reviewing documents not requiring legal review, confirming use of Legal-approved templates and terms, managing contract records and metadata, supporting signature and purchase-order enablement, and helping business users navigate contracting workflows. The role requires experience in contract administration, contract review, stakeholder coordination, and contract lifecycle management within a complex global environment.

Key Responsibilities

• Act as the primary point of contact for contract intake, triage, and lifecycle coordination.

• Deliver the end-to-end contracting process in an effective, efficient and user-focused manner, with emphasis on cycle time, accuracy, compliance and business continuity.

• Support accurate contract intake, routing, review coordination, approvals, signature enablement, contract activation, filing and purchase enablement through CLM, SAP and DocuSign workflows.

• Support contract risk identification and coordinate resolution with Legal and business stakeholders. Track and monitor contract-related metrics, service levels, queue volumes, aging, bottlenecks, data quality, issue trends and user-experience feedback.

• Provide recommendations to improve contracting processes, contract performance, data quality and user experience in partnership with Legal, Procurement, Finance, DD&T, TBS and other impacted functions.

• Identify and document opportunities for refinement of contracting technology, workflows, notifications, search, reporting, signatory logic, data cleanup and integration performance.

• Escalate operational, legal, procurement, finance, system or integration issues to the relevant support group and coordinate practical interim solutions where appropriate to keep urgent business needs moving.

Required Qualifications

• Bachelor's degree or college level education preferred.

• Minimum 2-3 years of experience in contract management, contract administration, legal operations, vendor contracting, or Contract Lifecycle Management (CLM) environments

• Demonstrated experience managing contracts through multiple lifecycle stages, including drafting coordination, review, approvals, execution, amendments, and renewals

• Experience partnering with Legal, Procurement, Finance, or business stakeholders on contract-related matters

• Fluent in English and preferred business-level fluency in the region’s primary operating language

• Strong communication skills and demonstrated ability to translate business, legal, procurement and system requirements into clear operational guidance

• Experience or knowledge of global, regional or shared-service operating environments

• Strong functional knowledge of data, content and contract-management technology solutions, including CLM platforms, electronic signature tools, procurement systems, workflow reporting and user-support models

• S2P process knowledge, including understanding of PRs, POs, approvals, signatory workflows, supplier enablement and invoice-related handoffs

• High diligence in administration, documentation accuracy, metadata quality, records management and audit-ready process execution

• Ability to assume accountability for an efficient, responsive and customer-focused operational legal contracting process, including urgent escalation support and cross-functional coordination

What You'll Bring

• Customer-focused mindset and operational excellence.

• Strong communication and relationship-building skills.

• Ability to work independently while collaborating effectively across diverse global teams.

• Continuous improvement mindset with a passion for enhancing processes and user experience.

• Commitment to accuracy, compliance, and high-quality service delivery.

Working Environment

• Global, highly regulated business environment.

• Extensive collaboration with Legal, Procurement, Finance, DD&T, vendors, and business stakeholders.

• Limited travel may be required.